Revolut Feedback


(Sufi) #1

Thread for all Revolut feedback/discussions.

Most of my EU friends have been using Revolut for quite some time and overall happy with the service.
Revolut is in the process to become a fully licence bank and offers some interesting features like phone/travel insurance, loans and business accounts.

They were in tech news for past few days after the flowing announcement;


Monzo 1 - Revolut 0: please AVOID REVOLUT AT ALL COSTS
(Christos) #2

I believe Revolut will offer BTC transactions staring later today


(Valeri) #3

I was interested in the crypto-currency trade they offer so decided to give them a go. OMG!
My 2c of experience so far:

  • Tried registering with my number
  • Sorry error happened try again
  • Retried 10 times, it finally worked
  • Ask me to put verification code
  • Received one, did not work
  • Requested a new one, never received it
  • Requested a new one in 10 min (the first message indicates they expire every 10 minutes) - again it did not arrive
  • Choose option to get a call to complete this step - never received the call
  • Gave up

#4

App update for iOS users, today


(Sufi) #5

Well even you would have been able to sign up you couldn’t use Crypto unless you get a premium account or friends to sign up. Just not a great start I think


(Valeri) #6

Oh, I see, bummer.

If there’s anyone with Premium account would they share what fees they offer and how those compare to Coinbases?


(Sufi) #7

Yes I would also like to see how this will work and compare with existing solutions. Please share your exprince if you’re have access to this already.


(Simon B) #8

From what I’ve seen : Revolut don’t allow you to send crypto to an outside wallet. This seems like a major flaw.


(Kevyn) #9

Thats correct from the original press release in August I think. You can spend money to buy bitcoins but you must sell them to do anything with them. It didn’t say this bit but I think they did it so they could claim they were ‘clean’ bitcoins with a paper trail (money laundering etc).


(Valeri) #10

Surely the cleanliness would not be problem for exports into other wallets, but only for imports? Why would they care how I spend my own money :open_mouth:


(Kevyn) #11

Re-finding that blog post, it’s more about limitations of the current platform offering. They plan to open transfers in the future.

What’s next?

We’re looking to release Phase 1 within the next few weeks, and hope to support external transfers in the near future — we’re working closely with our biggest financial partners to make this a reality. Revolut believe cryptocurrencies will play an increasingly important role in global financial services and hope that our initial adoption will help to bring crypto to a wider audience.


#12

Currently they say the crypto service is only for premium customers


(Geoff Pascoe) #13

Or regular users who sign up three friends


(Andy) #14

I think they had a surge in sign-ups because of the crypto launched that caused them some issues.

I haven’t used them so I can’t comment on their ‘normal’ service levels but you may have just been affected by a spike in activity.

Not great but could end up being a shrewd move to grow members if they sort the issues out.


#15

Apparently they are going to make it available to everyone in two weeks. The requirement to be premium or sign up friends is only for early access.


#16

If you want to try it: https://revolut.com/r/simoneieh!crypto


#17

I think Revolut is really struggling with this whole Crypto move.The Revolut forum is full of people that don’t get the support for just normal banking stuff at the moment. I had the same situation. Because I don’t really use the product anymore I just contacted them via twitter, which seems to be the only way to get some sort of support and they told me if I close the account I can’t re-open during 5 years?!

There is quite an interesting video online that somehow just shows how different the company philosophies are:


#18

Do Revolut charge £5 to get a physical card?


#19

If I remember correctly any extra card costs £5. It doesn’t matter if this is a virtual card in the app or a physical card. I think there is also a delivery cost charge if it is a physical card. Don’t quote me on that though, back when I joined the physical card was free I think.


(Sufi) #20

Yes just checked it’s £5 for additional card. I was given their Visa card for free because they were trailing it and you get 1 card free when you get Revolut account. Physical card has delivery charge.