# RESOLVED: Current account payments may fail - Major Outage (27/10/2017) **URL:** \ **Category:** Help\ **Created:** [27 October 2017 14:06 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296 "2017-10-27T14:06:21Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\ **Post date:** [27 October 2017 14:06 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/1 "2017-10-27T14:06:21Z")
I received my payslip which meant my employer had paid me but there was no _Ka-chang_ šŸ¤‘ opened the app to discover this šŸ˜¢ [https://mondo.statuspage.io/](https://mondo.statuspage.io/) [https://monzo.statuspage.io/](https://monzo.statuspage.io/) ![Screenshot_20171027-150313](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/2X/3/31710e1e91a13a5cd9c6633c08a5fa57bb3fbc11.jpg) ---
**Author:** ![anon52884506](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@anon52884506](https://community.monzo.com/u/anon52884506)\ **Post date:** [27 October 2017 14:07 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/2 "2017-10-27T14:07:19Z")
mhm, me too - just as Iā€™m waiting for a faster payment šŸ˜‚ ---
**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\ **Post date:** [27 October 2017 14:08 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/3 "2017-10-27T14:08:27Z")
Also showing this message ![Screenshot_20171027-150700_01](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/2X/5/5a032582dd94e19c11ecc656ed7b66a0f81f4db8.jpg) ---
**Author:** ![Kumnaa](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/kumnaa/32/3950_2.png) [@Kumnaa](https://community.monzo.com/u/Kumnaa)\ **Post date:** [27 October 2017 14:08 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/4 "2017-10-27T14:08:30Z")
Iā€™ve got messages in both the prepay and CA app ā˜¹ ---
**Author:** ![anon52884506](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@anon52884506](https://community.monzo.com/u/anon52884506)\ **Post date:** [27 October 2017 14:09 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/5 "2017-10-27T14:09:12Z")
yeah - theres an update on each status page CA - [https://monzo.statuspage.io/](https://monzo.statuspage.io/) PP - [https://mondo.statuspage.io/](https://mondo.statuspage.io/) ---
**Author:** ![Chapuys](https://avatars.discourse-cdn.com/v4/letter/c/e9a140/32.png) [@Chapuys](https://community.monzo.com/u/Chapuys)\ **Post date:** [27 October 2017 14:10 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/6 "2017-10-27T14:10:28Z")
Receiving a payslip doesnā€™t mean you have been paidā€¦ I tend to get mine 1-3 days before payday. Obviously if it is due today then this situation isnā€™t helpful. Monzo isnā€™t having a good week! ---
**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\ **Post date:** [27 October 2017 14:11 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/7 "2017-10-27T14:11:24Z")
For me it does mean pay has been transferred šŸ˜ Edit, should clarify I know this because I work for a small organisation and just check on slack with a colleague ---
**Author:** ![anon70107404](https://avatars.discourse-cdn.com/v4/letter/a/858c86/32.png) [@anon70107404](https://community.monzo.com/u/anon70107404)\ **Post date:** [27 October 2017 14:13 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/8 "2017-10-27T14:13:07Z")
![52B97989-A3C5-4288-B4BF-C63087F5B511](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/2X/0/03750be6319bda42b560452b19d871b20f112b45.png) ā€¦and this is exactly why itā€™s not a good idea to shift everyone from PP to CA as some wished for in light of GPS issues all this week. ---
**Author:** ![Chapuys](https://avatars.discourse-cdn.com/v4/letter/c/e9a140/32.png) [@Chapuys](https://community.monzo.com/u/Chapuys)\ **Post date:** [27 October 2017 14:13 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/9 "2017-10-27T14:13:40Z")
Yeah, a ā€˜major outageā€™ looks painful . ---
**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\ **Post date:** [27 October 2017 14:15 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/10 "2017-10-27T14:15:26Z")
Especially on a payday šŸ˜¢ I literally have Ā£5 in my account ---
**Author:** ![anon93718513](https://avatars.discourse-cdn.com/v4/letter/a/d78d45/32.png) [@anon93718513](https://community.monzo.com/u/anon93718513)\ **Post date:** [27 October 2017 14:17 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/11 "2017-10-27T14:17:12Z")
Totally agree, I was asking what options were available in terms of deployment but this is what the preview was for, stress testing and finding bugs before they surface in full production. ---
**Author:** ![anon52884506](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@anon52884506](https://community.monzo.com/u/anon52884506)\ **Post date:** [27 October 2017 14:17 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/12 "2017-10-27T14:17:17Z")
Ā£2.something! šŸ˜‰ ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/125134_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [27 October 2017 14:23 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/13 "2017-10-27T14:23:47Z")
Any idea as to what kinda payments might be declined or is it random? Iā€™ve still got my Natwest account but to be honest the current account has been my primary account for a while now. ---
**Author:** ![anon82934390](https://avatars.discourse-cdn.com/v4/letter/a/edb3f5/32.png) [@anon82934390](https://community.monzo.com/u/anon82934390)\ **Post date:** [27 October 2017 14:25 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/14 "2017-10-27T14:25:08Z")
Pretty sure itā€™s all inbound and outbound payments. I just tried to pay for a cinema ticket online and then also tried to transfer some money to my PP card, both failed. (So Iā€™m assuming from a small test, but still!) ---
**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\ **Post date:** [27 October 2017 14:25 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/15 "2017-10-27T14:25:30Z")
![20171027_152129-COLLAGE-01](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/2X/e/e2369a481d6567892346a032fe8dfd5511401d52.jpeg) ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/125134_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [27 October 2017 14:25 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/16 "2017-10-27T14:25:30Z")
OK. Iā€™ve just paid for coffee in Pret and it went through fine. ---
**Author:** ![Sczoo26](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sczoo26/32/16577_2.png) [@Sczoo26](https://community.monzo.com/u/Sczoo26)\ **Post date:** [27 October 2017 14:27 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/17 "2017-10-27T14:27:00Z")
Hope this is solved quickly šŸ˜• ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/125134_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [27 October 2017 14:27 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/18 "2017-10-27T14:27:29Z")
Itā€™s not Monzoā€™s fault but itā€™s a really bad time to go downā€¦ for me I have all my DDā€™s going out on my payday and if I didnā€™t receive my salary Iā€™d be hit with late payment fees. Luckily my rent goes out a few days later but it could be problematic for many people to a rather serious level. The trouble is that for card payments, OK you can transfer to another account. No big effort. For incoming payments you justā€¦ have to wait. ---
**Author:** ![anon40728597](https://avatars.discourse-cdn.com/v4/letter/a/2bfe46/32.png) [@anon40728597](https://community.monzo.com/u/anon40728597)\ **Post date:** [27 October 2017 14:30 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/19 "2017-10-27T14:30:41Z")
> [@coffeemadman](#): > > Itā€™s not Monzoā€™s fault It is a bit thoughā€¦ ---
**Author:** ![anon38211169](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@anon38211169](https://community.monzo.com/u/anon38211169)\ **Post date:** [27 October 2017 14:32 UTC](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296/20 "2017-10-27T14:32:01Z")
Keep an eye on the status page all! I will update here as well where possible. So sorry for the trouble caused on your Friday afternoons! [Next page](https://community.monzo.com/t/resolved-current-account-payments-may-fail-major-outage-27-10-2017/26296.md?page=2)