Hi. I have a transaction on my account which is being repeatedly represented and declined. How can I deal with this?
Does the Monzo app advise why itās failing? what retailer?
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Scroll to the bottom of the transaction, tap āsomething wrong, get helpā (or words to that effect) and this will send all the required transactional information to customer services. You can then add your comments and they should then have everything they need to investigate.
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The only option I have there is āReport fraud and block cardā which I donāt think I want to do!
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Hey There,
Please contact us via the in app chat to get some further info on why this is declining if you can find the reason in your feed.
You can find the chat feature via Help > Type āContacting Supportā
I am having this too
Just had nearly double figure amount of declines
All transactions I approved vis the app
Had to use a different accountā¦
Took ages to get three chat option under support
Same issue as you with only option being to report fraud as well if you try to use the automated service to get support.a