Reopening my account

(Amun-ra) #1

I want to reopen account emailed on 4th april still no response

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(Michael) #2

That seems rather slow

You used help@monzo.com?

Did you email from the address they have registered for you?

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(If there's the wrong end of a stick, you'll find me holding it.) #3

Who closed the account? If Monzo closed it, then there may be a reason they’re reluctant to reopen it.

There shouldn’t be any issue with reopening an account otherwise, I shouldn’t think. Are you using the same email address you used for the old account?

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((╯°□°)╯︵ ┻━┻) #4

Don’t forget you can also call them on 0800 802 1281 :blush:

Other than this and email there unfortunately isn’t anything that anyone here on the forums can do :frowning_face:

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