# Rejoining monzo **URL:** \ **Category:** Help\ **Created:** [23 September 2021 08:52 UTC](https://community.monzo.com/t/rejoining-monzo/123279 "2021-09-23T08:52:40Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Pittohui](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/pittohui/32/39103_2.png) [@Pittohui](https://community.monzo.com/u/Pittohui)\ **Post date:** [23 September 2021 08:52 UTC](https://community.monzo.com/t/rejoining-monzo/123279/1 "2021-09-23T08:52:40Z")
Hi all! I originally joined monzo back in 2018, but sadly closed my account down in 2020 as I was having a clear out of banks. Fast forward to ‘21, I miss the simplicity and feature richness of monzo. I reapplied to monzo with the same email but albeit a new phone number, but it will just throw up with an auto decline after confirming my email with “we can not offer you a monzo account” Could myself or my email be on the “block list” due to leaving them? ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [23 September 2021 09:02 UTC](https://community.monzo.com/t/rejoining-monzo/123279/2 "2021-09-23T09:02:36Z")
You can’t re-open accounts yourself, you need to contact Monzo. Getting in touch with them via phone or email and I’m sure they will help you with this. ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [23 September 2021 09:03 UTC](https://community.monzo.com/t/rejoining-monzo/123279/3 "2021-09-23T09:03:20Z")
If an account is closed, it’s very tough to get back. @coffeemadman tried and after a long battle, multiple staff trying to help and going around in circles, gave up. I wouldn’t hold out much hope. > [@Monzo Requirements](https://community.monzo.com/t/monzo-requirements/116138): > > Have the requirements for Monzo accounts changed recently that anyone knows of? Sadly I’m no longer a Monzo customer (disappointed_relieved) as I switched out to use my main account elsewhere after literally years (since Mondo!) using it as my main account. It’s the right thing for me personally to do at the moment. Totally forgot it couldn’t be partial but it was going to be a pain in the butt to do it manually after so long so I just closed my account and dropped a message to the in-chat h… > **[Monzo Help - Reopening your account](https://monzo.com/help/account-and-profile/reopening-your-account)** > > The home for everything you need to know about using Monzo. ---
**Author:** ![mikez](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/mikez/32/119781_2.png) [@mikez](https://community.monzo.com/u/mikez)\ **Post date:** [23 September 2021 09:08 UTC](https://community.monzo.com/t/rejoining-monzo/123279/4 "2021-09-23T09:08:47Z")
I did this back in July, having closed my original Monzo account at the end of 2019. After I got the error message when providing the same phone number, I emailed Monzo and very quickly received a reply saying that I couldn’t re-open a closed account but that she had reset my phone number on the system so that I could apply for a new one. Had no problems after that. ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/125134_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [23 September 2021 09:11 UTC](https://community.monzo.com/t/rejoining-monzo/123279/5 "2021-09-23T09:11:16Z")
It’s possible as others have done it but it can be a bit of a luck of the draw from what I’ve seen. Just pop them an email and try. The frustrating part really is that because they don’t tell you why you can’t have an account you can never be sure if it’s something _they_ have done or something _you_ have done. I’ve been racking my brains to this day as to why Monzo wouldn’t give me an account, to the point I was slightly scared Chase wouldn’t, and I had some awful credit file I had missed. ---
**Author:** ![Pittohui](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/pittohui/32/39103_2.png) [@Pittohui](https://community.monzo.com/u/Pittohui)\ **Post date:** [23 September 2021 09:15 UTC](https://community.monzo.com/t/rejoining-monzo/123279/6 "2021-09-23T09:15:41Z")
Hmm, I see. I’ve dropped help an email to ask about getting my email and number cleared to see if that helps. I left my account in good standing when I left my premium plan, so I’m hoping there’s nothing that could be actually affecting it. ---
**Author:** ![dudesuper](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/dudesuper/32/62609_2.png) [@dudesuper](https://community.monzo.com/u/dudesuper)\ **Post date:** [23 September 2021 15:05 UTC](https://community.monzo.com/t/rejoining-monzo/123279/7 "2021-09-23T15:05:59Z")
I had to email review@monzo to get my account opened again but that was after closing it 2 times before