# Refund doesn't update left to spend or spending in category

**URL:** <https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378>\
**Category:** Feedback & Ideas\
**Created:** [10 September 2019 15:44 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378 "2019-09-10T15:44:51Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Gingerpips](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gingerpips/32/41992_2.png) [@Gingerpips](https://community.monzo.com/u/Gingerpips)\
**Post date:** [10 September 2019 15:44 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/1 "2019-09-10T15:44:51Z")

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Hi,  
I bought some new glasses on the weekend, assigning these to the personal care category. I got a partial refund today from the insurance I have from my work when I can claim back on costs. However, the refund has not altered my left to spend or changed the amount spent in the personal care category, even though I assigned the refund to this category.

Is this not a feature or is it a bug?

Thanks

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**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\
**Post date:** [10 September 2019 15:48 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/2 "2019-09-10T15:48:20Z")

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Sounds like a bug. Does it show in Summary / Income / Transfers?

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**Author:** ![Gingerpips](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gingerpips/32/41992_2.png) [@Gingerpips](https://community.monzo.com/u/Gingerpips)\
**Post date:** [10 September 2019 15:53 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/3 "2019-09-10T15:53:35Z")

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Shows in the summary and my balance has gone up but not showing up in categories or updated my left to spend

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**Author:** ![Gingerpips](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gingerpips/32/41992_2.png) [@Gingerpips](https://community.monzo.com/u/Gingerpips)\
**Post date:** [11 September 2019 10:36 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/4 "2019-09-11T10:36:19Z")

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So i’ve been in touch with Monzo about this and they said because it’s a BACS payment from my insurance it will show up as income and I can’t use it to offset the amount in the personal care category.

This means not only is my total spend for the month and personal care category spend not accurate, my left to spend is also not accurate. I’ve had to hide a transaction of a similar amount in my personal care category just to get everything calculating properly \>.\<

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**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\
**Post date:** [11 September 2019 10:45 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/5 "2019-09-11T10:45:05Z")

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Thanks for the update.

Ah, that makes sense now. A little unfortunate how it acts though - the ability to re-class it from ‘Income’ to allow it to be used to offset a previous payment (using the same category) would be better.

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**Author:** ![Gingerpips](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gingerpips/32/41992_2.png) [@Gingerpips](https://community.monzo.com/u/Gingerpips)\
**Post date:** [11 September 2019 13:03 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/6 "2019-09-11T13:03:20Z")

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Yes I agree! Could that be a suggestion I could put forward for Monzo possibly?

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**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\
**Post date:** [11 September 2019 13:18 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/7 "2019-09-11T13:18:38Z")

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I’ve added this topic to bug reports 😄 - you can vote by tapping on ‘Vote’ at the top-left of the topic page. I’ll vote too!

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**Author:** ![Gingerpips](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gingerpips/32/41992_2.png) [@Gingerpips](https://community.monzo.com/u/Gingerpips)\
**Post date:** [11 September 2019 14:50 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/8 "2019-09-11T14:50:15Z")

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Thanks so much! 🙂

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**Author:** ![awjdean](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@awjdean](https://community.monzo.com/u/awjdean)\
**Post date:** [12 September 2019 13:21 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/9 "2019-09-12T13:21:32Z")

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This feature has been suggested already. You can vote for it here:

> [@Include refunded card transactions & BACS Credits in budget categories](https://community.monzo.com/t/include-refunded-card-transactions-bacs-credits-in-budget-categories/78396):
>
> How come when a refund goes back into the account and you select the category does it not bring the category spending down? For example I spent money on clothes which I then sent back. Some of money was refunded. I selected the shopping category but it still says I spent £30 on shopping, when £25 has been refunded…

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> [@davidwalton](#):
>
> I’ve added this topic to bug reports 😄

I’m pretty sure this isn’t a bug given that [the same happens with bank transfers](https://community.monzo.com/t/include-bank-transfers-in-budget-categories/57383).

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**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\
**Post date:** [12 September 2019 16:05 UTC](https://community.monzo.com/t/refund-doesnt-update-left-to-spend-or-spending-in-category/79378/10 "2019-09-12T16:05:53Z")

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> [@awjdean](#):
>
> I’m pretty sure this isn’t a bug given that [the same happens with bank transfers](https://community.monzo.com/t/include-bank-transfers-in-budget-categories/57383)

I should replace ‘bug’ with ‘performance improvement’

Hopefully this will get attention in the upcoming Summary improvement project 🙏
