# Randomly unable to access my Monzo account via the app

**URL:** <https://community.monzo.com/t/randomly-unable-to-access-my-monzo-account-via-the-app/162224>\
**Category:** Help\
**Created:** [9 April 2024 19:56 UTC](https://community.monzo.com/t/randomly-unable-to-access-my-monzo-account-via-the-app/162224 "2024-04-09T19:56:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Elaine108](https://avatars.discourse-cdn.com/v4/letter/e/48db29/32.png) [@Elaine108](https://community.monzo.com/u/Elaine108)\
**Post date:** [9 April 2024 19:56 UTC](https://community.monzo.com/t/randomly-unable-to-access-my-monzo-account-via-the-app/162224/1 "2024-04-09T19:56:04Z")

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Two days ago I went to check my mono app and was asked to enter details about my account when I got to the enter your mobile number and I did, the reply was this mobile is associated with another account which it is not. I have a joint and personal mono account and this was never a problem. I have deleted the app, refreshed my phone, turned my phone on and off still no. I have just tried again and was made to ‘apply’ for a mono account’ and then refused. MONZO has my money and I need access now

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [9 April 2024 20:11 UTC](https://community.monzo.com/t/randomly-unable-to-access-my-monzo-account-via-the-app/162224/2 "2024-04-09T20:11:30Z")

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You’ve either put in the wrong email address and/or selected create an account and not login.

[Just like last time](https://community.monzo.com/t/can-t-access-the-app-on-my-new-phone/146688)

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**Author:** ![hdwrng](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/hdwrng/32/32843_2.png) [@hdwrng](https://community.monzo.com/u/hdwrng)\
**Post date:** [10 April 2024 04:59 UTC](https://community.monzo.com/t/randomly-unable-to-access-my-monzo-account-via-the-app/162224/3 "2024-04-10T04:59:41Z")

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Brutal.

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**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\
**Post date:** [7 October 2024 06:36 UTC](https://community.monzo.com/t/randomly-unable-to-access-my-monzo-account-via-the-app/162224/5 "2024-10-07T06:36:51Z")

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