Q&A with Airtime Rewards!

I’ve been with AR for a bit over a month, and it usually works as advertised. They do say to give them up to 14 days to recognise the transaction, and when it doesn’t work you’re then asked to upload a photo of the receipt (from two weeks ago). So make sure you either keep your receipts, or upload them to Monzo.

I guess if you regularly shop at one of the supported retailers you could build up savings really quickly (you have to wait 35 days from purchase). Also, do check the details for each retailer. At Waitrose, for instance you have to use the card, not your phone.

Overall, I’d say it’s worthwhile joining up, though.

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Last question if that’s ok :slight_smile:

Where is the list of supported retailers please?

Welcome! :wave:

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My experience so far…

I entered my mobile number on the website to get a text with the app. Nothing came through (and still hasn’t) so had to find it manually in the app store.

In the app: On the signup flow I’m on the ‘My Details’ screen but when I click next it flashes up the next screen and then reverts me to the previous one.

I click ‘skip’ to get to the ‘Referral and promo’ screen and that too won’t let me proceed unless I enter a value - which I don’t have :man_shrugging:

So far there has been an issue at each step, so I’ve therefore got frustrated and given up :pensive:

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Yep. Just tried and had the same sign up issues on iOS.

EDIT: @AirtimeRewards Seems like after just closing the app and re-opening it’s already setup my profile, etc and sent my confirmation e-mail. I can still claim a referral code and finish setting up the rest of my profile.

Ideally though that sign up process should have no issues as it’s everyone’s first impression of your app.

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Sure!

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Hey, thanks for your feedback.

We try everyday to improve our service - if you have any questions or issues regarding missing transactions then please feel free to email us support@airtimerewards.com :blush:

Can just add guys I have been using it for a month or two and it works great only thing ill say is pay attention to some of the retailers, some dont accept google pay/apple pay so pay attention to these before you decide what to use to pay.

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Hey James, thanks for reporting this.

We’re really concerned with your experience and we’d like to get this sorted for you as soon as possible. Can you please email me at beckie@airtimewards.com with some more information on your device?

Hey Ordog, so sorry to hear about your experience. We’d like to get this sorted for you asap.Can you please email me at beckie@airtimerewards.com with more information on your device and issues and we’ll get this sorted?

My mobile is with Tesco, do you cater for them?

Looks like it.

Based on the app I can select from:

  • 3
  • Asda Mobile
  • BT Mobile
  • EE
  • giffgaff
  • iD Mobile
  • Lebara Mobile
  • Lycamobile
  • Now PAYG
  • O2
  • Orange
  • Plusnet Mobile
  • Sky
  • SMARTY
  • T-Mobile
  • TalkTalk Mobile
  • Tesco Mobile
  • Virgin Mobile
  • Vodafone
  • VOXI
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Thanks @AirtimeRewards

Detail of the issues are what I described here.

My device is a Samsung Galaxy S8+ running Android 9.

Hope this helps :slight_smile:

Thanks for providing us with that info!

You can sign up with Tesco Mobile, but crediting is coming soon :blush:

it’s good to have you on board! :wave:

I have been using Airtime Reward for a while now. Every time I have a transaction from Giraffe World Kitchen I need to claim the reward by reporting it as a missing transaction. Is there a specific reason for this?

Hey Marcel. Giraffe World Kitchen came off the app on the 10th of May.

Occasionally transactions are missing due to tracking issues at a specific location. However, when you submit a claim form, we can fix the issue so it shouldn’t happen again. Hope this helps!

I have a work sim with one provider in my phone which is on contract with someone else.

Is it possible to use this to reduce the phone payments or would it be the sim provider?

Hey Emma, it would be the sim provider. We reduce the bill of the mobile number you enter in the app.

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