Thanks, both 
The report is definitely worth reading, the figures of fraud involved are eye watering; £300m+
New mandatory APP Fraud rules coming in October 2024
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“This includes splitting the cost of reimbursement 50:50 between sending and receiving firms - putting incentives in at the receiving end for the first time.”
Interesting
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I’m not sure how to feel since it appears my own case which happened in December 16th, 2023 is being ignored
I can’t believe I’ve never seen this thread, this is some truly awesome stuff and I hope the Monzo team are very proud. The warning and education screens are some of the smartest fraud prevention techniques I’ve ever seen in the industry, the holding the payment for 2 minutes while the potential target gets a chance to read up on the most likely scam scenarios is amazing, and using very catching headers like the You might be getting scammed, or this is one of the riskiest payments X week is very effective I would imagine
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Id like to see this… never seen anything to do with that seeing as i was scammed and they havent helped at all causing stress and mental health to decline. 6 weeks and still going. Their customer service is very poor. Even their social media posts are all fun and games but no fraud prevention information for their customers.
You havent done enough for your customers. Im going through hell at the moment and youve been no help! You havent educated customers about fraud enough. You just like posting stupid memes on your socials, trying to be ‘down with the kids’ when your posts should be on important things like scams and prevention. Your support is also shocking for those who have been a victim. Absolutely disgraceful.
The concepts and ideas there are indeed very good and worth recognising. But note, none of it has actually shipped yet, so let’s hold that sort of praise for now, until they actually deliver on those ideas.
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Chill out, we heard you in your other two posts.
If you’re unhappy with monzo, log a complaint via the app help section.
Shouting here won’t get anything done.
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Oh I have. They need to do more to help their customers. When youve been in my situation and have no money due to fraud for 6 weeks and it effects your life and not sleeping etc im sure you will feel the way I do so do not tell me to chill!
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I get it, but it’s not productive reposting here, keep on at monzo.
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Classic Telegraph, cry when Revolut “don’t protect people” enough, cry when laws come in to do so
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This is awful.
At some point people have to take some responsibility. I had to do a selfie-vid recently, answer some questions about the payee/service and it took me a few mins, but no need to contact support and I could pay the plumber. I have no issue with that.
Making me wait days is a huge backwards step.
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That seems like total over-reach. How much were you paying? Are we talking thousands?
Yeah, it was £3k.
I’m not sure if it was how I did it, adding a new payee and then suddenly transferring thousands. But I did one set of checks/approvals and then I had to do another.
It took a few mins and some taps but no huge deal. Certainly a lot better than not being able to pay for days.
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Were the funds already in your monzo before sending?
Yup, might have been in a Monzo quick-access savings pot, but weren’t transferred in from elsewhere.
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While I agree, it’s a tricky and very emotive subject. People are being so taken in by the scammers who are extremely capable of manipulating people. People are losing their entire savings and being left penniless.
I don’t know what the solution is and I don’t entirely agree with the notion that everything should be refunded.
There needs to be some other solutions to control how much can be transferred in one day and some of that choice needs to be down to the individual.
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