Prepaid card waiting list temporarily taking longer than normal

(Tristan Thomas) #1

Just a quick FYI, the prepaid card waiting list is taking longer than the week it’s been for the last few months — we’ve had a delay on the next batch of prepaid cards and so it might be up to two weeks, with nobody being unlocked in the next few days. Shouldn’t be a long term issue — more cards on the way and we’re catching up with the backlog as quickly as possible! :slight_smile:

(Hugh) #2

Is there a general issue in card production? I remember you had issues with the current account cards…

(Tristan Thomas) #3

Nope, two totally unrelated issues :slight_smile: The prepaid one is very unusual because we’ve obviously been doing it for years now — the current account card is much more expected, because it’s so new.

(Hugh) #4

You make :monzo: sound old now! :joy::joy:

(MikeF) closed #5

The prepaid card accounts are now closed to new applications so this issue should not re-occur!