# Postgradute Dissertation-Online Questionnaire **URL:** \ **Category:** Fintech Chat\ **Created:** [25 January 2021 22:51 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443 "2021-01-25T22:51:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![BrandonM](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@BrandonM](https://community.monzo.com/u/BrandonM)\ **Post date:** [25 January 2021 22:51 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443/1 "2021-01-25T22:51:24Z")
Hi Everyone, I am currently doing my Postgradute dissertation at university for MSc Management and Finance. I have decided to use Monzo as a basis for my research. It focuses on How challenger banks are using Financial Technology (Fintech) to retain a competitive advantage. I was hoping if you can spare 2-5mins to complete my questionnaire. The questionnaire will be anonymous. > **[How challenger banks are using Financial Technology (Fintech) to retain a competitive advantage: a Monzo case study.](https://docs.google.com/forms/d/e/1FAIpQLSfzs8VrMm5FtnMIIBRcLv9YWSovGfbj3ofyT8tSvbqFmD9IlA/viewform?usp=sf_link)** > > This questionnaire is aimed at people that have a Monzo Bank account. The purpose of this questionnaire is to analyse factors of how Monzo uses Financial Technology (Fintech) to retain a competitive advantage. > > This is a voluntary questionnaire that... ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [26 January 2021 08:40 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443/4 "2021-01-26T08:40:38Z")
> [@ndrw](#): > > Traditional banking is a bank with a physical location that you visit in order to open an account e.g. Barclays , Halifax, NatWest. Do you have to visit branches now to open an account? I thought most (if not all) allow online applications now? ---
**Author:** ![anon21501491](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@anon21501491](https://community.monzo.com/u/anon21501491)\ **Post date:** [26 January 2021 09:23 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443/6 "2021-01-26T09:23:46Z")
I’ve opened an account with Lloyd’s, Halifax and RBS online all in the last year As for the grammar/proof reading, please remember that some students may be writing in a second language ---
**Author:** ![anon75400416](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@anon75400416](https://community.monzo.com/u/anon75400416)\ **Post date:** [26 January 2021 09:52 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443/7 "2021-01-26T09:52:13Z")
> While Digital banking is a bank services that can only be open online through the use of mobile apps e.g. Monzo , Sterling , Revolt} Sorry but your definition of what makes a “traditional bank” vs a “Digital Bank” makes assumptions that are wrong before you’ve even got the second question. Difference of opinion aside (just fending off the usual arguments about why **insert your chosen fintech here** is best ) Lloyds has one of the best digital banking experiences of any of the many banks I have accounts open with and you can most certainly open an account online without ever needing to step into a branch. I know you can open RBS, Barclays, Virgin Money, HSBC and First Direct accounts online and/or in app. Lastly your questionnaire doesn’t seem to be anything more than a customer service style Monzo feedback question. What do we like, what don’t we like… How does that answer the questions **“How challenger banks are using Financial Technology (Fintech) to retain a competitive advantage”** All your questions could easily be answered with a quick search of this forum ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [26 January 2021 11:01 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443/9 "2021-01-26T11:01:25Z")
I know this is a logical place to find people to fill it in (or post corrections) but I don’t like how people join and then post their link. It’s like being cold called. And to make it worse, they posted the link and never returned. ---
**Author:** ![anon21501491](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@anon21501491](https://community.monzo.com/u/anon21501491)\ **Post date:** [26 January 2021 11:07 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443/10 "2021-01-26T11:07:32Z")
Perhaps he finds Revolut revolting! But yes, fair enough. I think the survey yesterday was of better quality lol ---
**Author:** ![BritishLibrary](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/britishlibrary/32/97251_2.png) [@BritishLibrary](https://community.monzo.com/u/BritishLibrary)\ **Post date:** [26 January 2021 11:12 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443/11 "2021-01-26T11:12:39Z")
Also on the “What Banking features attracted you to Monzo”, you either need to give more options that cover the full feature set, or an “Other” - as my reason isn’t listed. “Do you trust Monzo with your Deposit” - I think Deposit is the wrong choice of words; I read that to mean deposit like when renting, not simply “my balance”, which I think you mean. On the “How did you find out about Monzo” - again an “Other” option is needed; it was other people using hot coral cards that did it - not friends or family. ---
**Author:** ![j06](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/j06/32/97044_2.png) [@j06](https://community.monzo.com/u/j06)\ **Post date:** [26 January 2021 23:53 UTC](https://community.monzo.com/t/postgradute-dissertation-online-questionnaire/112443/12 "2021-01-26T23:53:34Z")
If there’s a mandatory text box, I’ll close down every poll straight away.