# Postcode **URL:** \ **Category:** Help\ **Created:** [18 August 2020 15:28 UTC](https://community.monzo.com/t/postcode/103922 "2020-08-18T15:28:26Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Callumscott96](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@Callumscott96](https://community.monzo.com/u/Callumscott96)\ **Post date:** [18 August 2020 15:28 UTC](https://community.monzo.com/t/postcode/103922/1 "2020-08-18T15:28:26Z")
Hi there, I am trying to set up a Monzo account but it does not have my postcode on it’s database and I have already contacted Royal Mail and they have informed me that the postcode I provided is on there database so I’m looking to get this matter resolved so I can open up the Monzo account. Thanks Callum ---
**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\ **Post date:** [18 August 2020 15:38 UTC](https://community.monzo.com/t/postcode/103922/2 "2020-08-18T15:38:41Z")
We can’t help you here, because we’re mostly customers. You’ll need to email [help@monzo.com](mailto:help@monzo.com) ---
**Author:** ![BeckyRobinson](https://avatars.discourse-cdn.com/v4/letter/b/6de8d8/32.png) [@BeckyRobinson](https://community.monzo.com/u/BeckyRobinson)\ **Post date:** [18 August 2020 16:46 UTC](https://community.monzo.com/t/postcode/103922/3 "2020-08-18T16:46:13Z")
Is it a newly made street? ---
**Author:** ![Callumscott96](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@Callumscott96](https://community.monzo.com/u/Callumscott96)\ **Post date:** [18 August 2020 17:01 UTC](https://community.monzo.com/t/postcode/103922/4 "2020-08-18T17:01:51Z")
No it’s not a new build or anything when I check my address it’s only giving a handful of house numbers. ---
**Author:** ![monzo2018](https://avatars.discourse-cdn.com/v4/letter/m/f14d63/32.png) [@monzo2018](https://community.monzo.com/u/monzo2018)\ **Post date:** [18 August 2020 20:00 UTC](https://community.monzo.com/t/postcode/103922/5 "2020-08-18T20:00:02Z")
Do you mean in the Monzo app your postcode is only bringing up some house numbers but not yours? If so, I think it’s a bug as there have been other similar threads on here in the last few weeks. I would definitely email Monzo as suggested by @Anarchist, and give them as much info as possible in your initial email, as they can take a while to respond to emails it seems. Tell them that it’s not a new build and it’s on the Royal Mail database etc, in case the person picking up your email doesn’t realise there’s a potential bug and just directs you back towards Royal Mail. ---
**Author:** ![janeandr](https://avatars.discourse-cdn.com/v4/letter/j/7feea3/32.png) [@janeandr](https://community.monzo.com/u/janeandr)\ **Post date:** [7 September 2020 19:19 UTC](https://community.monzo.com/t/postcode/103922/6 "2020-09-07T19:19:38Z")
I think that even for the new street the postcode would still be there ---
**Author:** ![RichardL](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/richardl/32/96402_2.png) [@RichardL](https://community.monzo.com/u/RichardL)\ **Post date:** [8 September 2020 06:07 UTC](https://community.monzo.com/t/postcode/103922/7 "2020-09-08T06:07:33Z")
It’s also possible that the postcode the OP has been living with for years is actually incorrect. Postcodes can also be unique to certain portions of a street, if you can see some house numbers but not others it’s possible that the postcode is wrong. This wouldn’t usually stop letters from arriving. ---
**Author:** ![janeandr](https://avatars.discourse-cdn.com/v4/letter/j/7feea3/32.png) [@janeandr](https://community.monzo.com/u/janeandr)\ **Post date:** [9 September 2020 18:44 UTC](https://community.monzo.com/t/postcode/103922/8 "2020-09-09T18:44:44Z")
You can also check your postcode [here](https://pro-essay-writer.com/) [https://checkmypostcode.uk/](https://checkmypostcode.uk/) If you won’t find it there than maybe there is some error in government papers ---
**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\ **Post date:** [8 March 2021 18:44 UTC](https://community.monzo.com/t/postcode/103922/9 "2021-03-08T18:44:56Z")
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