Hi yesterday I wanted to cancel a transaction but I wasn’t able to submit the feedback form, when pressing it it didn’t work and I got stuck, I tried to use other options but same happened and I wasn’t able to go back also. In the end I restarted my phone but my transaction hasn’t been cancelled because of me not being able to submit the feedback form. I have a recording of my screen if that helps. Can you please check this?
Hi @Irim & welcome 
We’re almost all Monzo users on this community and so can’t help with account-specific issues. I’d recommend contacting Monzo support in-app for detailed help. To do this:
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From the home screen, tap on ‘Help’
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In the Help Search box, type ‘contact us’ and enter
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A list of possibles, including ‘Contacting support’ should be shown - tap on it
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The Contacting support details are shown. In the section ‘Chat with us’, tap on ‘Tap here to get started’
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This is what I tried to do and I got here. I was wondering how to contact them. I will look again in the app. Thanks
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