Pending Transaction issue

Help
1

Hi
Hoping someone can advise.

I have a pending payment held on my account for a car rental with Avis.

Avis have emailed me their documents proving that they instructed Monzo to release the pending payment 6 days ago. I have shared all of this with the Monzo CS team who think i am in a dispute with Avis when my dispute is with Monzo.

I have tried to explain via chat and telephone but there appears to be a bizarre lack of comprehension and abundance of indifference.

I am not wealthy and right now i have £300 that should be available in my account.

I have already uploaded all of the documentation from Avis to prove they have asked Monzo to release this money.

2

It’ll release on day 31.

You can start a chat via the help section asking the team to release the pending auth (they can do it) but you need confirmation from the merchant that they will not collect the funds, including amount specified.

It’s not normal process to release them, but they can do so.