# PayPal UK does not recognise my bank account **URL:** \ **Category:** Help\ **Created:** [5 April 2018 10:05 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775 "2018-04-05T10:05:17Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![anon6286973](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@anon6286973](https://community.monzo.com/u/anon6286973)\ **Post date:** [5 April 2018 10:05 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/1 "2018-04-05T10:05:17Z")
Hi Team, I’ve scanned through the search feature and found people using their new current account with paypal no problem but I cannot add mine. Even after an hour long call with customer services. Is this something Monzo themselves can speak with paypal with? They don’t seem to believe its a valid bank account yet my card is linked fine and everywhere else direct debits/ standing orders have all been fine. I’ve got no way of getting money out at the moment ☹ ---
**Author:** ![Chapuys](https://avatars.discourse-cdn.com/v4/letter/c/e9a140/32.png) [@Chapuys](https://community.monzo.com/u/Chapuys)\ **Post date:** [5 April 2018 10:39 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/2 "2018-04-05T10:39:12Z")
You can definitely do it as here is my PayPal accounts screen. ![08](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/3X/6/4/64edd39f4cc5c9e36e35d4aa4452a92c7de6b908.png) After I took the above screenshot, I removed my Monzo account and re-added it perfectly. I now need to re-confirm the account, as shown in yellow, but that shouldn’t be a hassle. ![29](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/3X/4/8/482463bf95b02ed6bb2681f6c8105aaf6a33c63e.png) Are you sure your PayPal account a UK PayPal account? I cannot add a bank account of mine based in the Irish Republic to PayPal UK. ---
**Author:** ![anon6286973](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@anon6286973](https://community.monzo.com/u/anon6286973)\ **Post date:** [5 April 2018 11:03 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/4 "2018-04-05T11:03:40Z")
I’ve had my paypal account for 15+ years… when you mentioned it could be a US account definitely a possibility even tho its in GBP and everything says uk. For a test i’ve created a new one from the .co.uk homepage and been able to add bank and card no problem. Will use the new account going forward. Thanks for help. ---
**Author:** ![Ukdamon](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ukdamon/32/2776_2.png) [@Ukdamon](https://community.monzo.com/u/Ukdamon)\ **Post date:** [5 April 2018 12:49 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/5 "2018-04-05T12:49:58Z")
I have also had issues with Paypal. I have successfully linked my Monzo card to Paypal and It works fine. However, I have a Paypal Credit Account and I tried to pay Paypal my monthly payment from Monzo and it wouldn’t work. When I spoke to Paypal, they confirmed there was an issue with Monzo. The Paypal system sees the Monzo card as a credit card and not a debit card, so will not except payments from it. ---
**Author:** ![anon60027261](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@anon60027261](https://community.monzo.com/u/anon60027261)\ **Post date:** [6 April 2018 19:10 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/6 "2018-04-06T19:10:17Z")
I’ve got my Monzo Account linked to my account No Problems encountered ---
**Author:** ![Brian\_L](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/brian_l/32/55084_2.png) [@Brian\_L](https://community.monzo.com/u/Brian_L)\ **Post date:** [6 April 2018 20:31 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/7 "2018-04-06T20:31:14Z")
> [@Ukdamon](#): > > The Paypal system sees the Monzo card as a credit card and not a debit card, so will not except payments from it. That’s odd. Credit/Debit shouldn’t make any difference. I’ve had Credit cards in my paypal account for years… ---
**Author:** ![andymas78](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@andymas78](https://community.monzo.com/u/andymas78)\ **Post date:** [30 April 2018 20:51 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/8 "2018-04-30T20:51:50Z")
I’ve got a slightly different problem. On attempting to link my Monzo account to PayPal I got the following error: “We’re sorry, that bank is already linked to the maximum number of PayPal accounts.” It had recognised Monzo when I entered my sort code. I’m hoping this is something we can fix or otherwise being a guinea pig for CASS and closing my HSBC account looks a lot less smart! ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [30 April 2018 21:05 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/9 "2018-04-30T21:05:30Z")
Had a quick google Have you ever linked a monzo account previously? Is it linked to any other PayPal accounts? Here [https://www.paypal-community.com/t5/Adding-and-withdrawing-money/We-re-sorry-that-bank-is-already-linked-to-the-maximum-number-of/td-p/1077265](https://www.paypal-community.com/t5/Adding-and-withdrawing-money/We-re-sorry-that-bank-is-already-linked-to-the-maximum-number-of/td-p/1077265) ---
**Author:** ![andymas78](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@andymas78](https://community.monzo.com/u/andymas78)\ **Post date:** [30 April 2018 21:37 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/10 "2018-04-30T21:37:07Z")
Fair question @Rat_au_van … My monzo account has never been linked to a PayPal account. I used to have my HSBC account linked to that PayPal account though. I wonder if CASS has caused an issue with the switch. My PayPal account is no longer linked to my HSBC account which makes sense. ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [30 April 2018 21:44 UTC](https://community.monzo.com/t/paypal-uk-does-not-recognise-my-bank-account/35775/11 "2018-04-30T21:44:13Z")
i think this is one for PayPal support, could be CASS but I’d imagine that would be common enough not to be a problem. Let us know what they say because if it is because of a switch it’ll come up again 😁