# Payment request link not working 

**URL:** <https://community.monzo.com/t/payment-request-link-not-working/154261>\
**Category:** Help\
**Tags:** android\
**Created:** [3 October 2023 09:32 UTC](https://community.monzo.com/t/payment-request-link-not-working/154261 "2023-10-03T09:32:22Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Marce](https://avatars.discourse-cdn.com/v4/letter/m/d9b06d/32.png) [@Marce](https://community.monzo.com/u/Marce)\
**Post date:** [3 October 2023 09:32 UTC](https://community.monzo.com/t/payment-request-link-not-working/154261/1 "2023-10-03T09:32:22Z")

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Good morning.

The payment request link does not seem to be working. I am doing a gift collection and friends are receiving the message ‘sorry your card has been declined’. They have tried several cards and are getting the same message. I have a personal account and not a business account.

 ![tmp_7127db80-d336-4059-972e-8e1583bf8489](https://global.discourse-cdn.com/monzo/original/3X/9/0/902d9d34bd9739cbee96a6bef1c344f29d899458.jpeg)  
Please can you look into this, it’s fairly urgent

Thanks.

Kind regards,  
Marce

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**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\
**Post date:** [3 October 2023 09:38 UTC](https://community.monzo.com/t/payment-request-link-not-working/154261/2 "2023-10-03T09:38:48Z")

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Have you messaged Monzo through the app?

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [3 October 2023 10:32 UTC](https://community.monzo.com/t/payment-request-link-not-working/154261/3 "2023-10-03T10:32:12Z")

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Have you hit your limit?

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<div class="post-metadata">

**Author:** ![Marce](https://avatars.discourse-cdn.com/v4/letter/m/d9b06d/32.png) [@Marce](https://community.monzo.com/u/Marce)\
**Post date:** [3 October 2023 13:59 UTC](https://community.monzo.com/t/payment-request-link-not-working/154261/4 "2023-10-03T13:59:25Z")

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I’m not sure how contact them through the app

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<div class="post-metadata">

**Author:** ![Marce](https://avatars.discourse-cdn.com/v4/letter/m/d9b06d/32.png) [@Marce](https://community.monzo.com/u/Marce)\
**Post date:** [3 October 2023 14:04 UTC](https://community.monzo.com/t/payment-request-link-not-working/154261/5 "2023-10-03T14:04:58Z")

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No, not at all.

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<div class="post-metadata">

**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\
**Post date:** [3 October 2023 14:12 UTC](https://community.monzo.com/t/payment-request-link-not-working/154261/6 "2023-10-03T14:12:56Z")

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- From the home screen, tap on ‘Help’
- In the Help Search box, type ‘contact us’ and enter
- A list of possibles, including ‘Contacting support’ should be shown - tap on it
- The Contacting support details are shown. In the section ‘Chat with us’, tap on ‘Tap here to get started’