Payment over phone bounce transaction


(culshaw) #1

Morning Mondonauts

I attempted to make a purchase this morning to the Royal Albert Hall over the phone, and the payment was attempted twice and it bounced on the address even though it was correct.

It appeared in my feed as the transaction going through and then an immediate refund.

Did I do something wrong?


(Tristan Thomas) #2

Hey @culshaw, sorry about that! Sometimes transactions time out in the middle of their journey and that happens - we’re looking to see how we can improve that :slight_smile: Let us know if it happens again, ideally through the in-app support chat and we can check it on our end for your card. Thanks for helping us test it out!