# Payment issue asap **URL:** \ **Category:** Help\ **Created:** [13 August 2018 06:11 UTC](https://community.monzo.com/t/payment-issue-asap/44697 "2018-08-13T06:11:56Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![anon75182572](https://avatars.discourse-cdn.com/v4/letter/a/cab0a1/32.png) [@anon75182572](https://community.monzo.com/u/anon75182572)\ **Post date:** [13 August 2018 06:11 UTC](https://community.monzo.com/t/payment-issue-asap/44697/1 "2018-08-13T06:11:56Z")
I have made a few payment from my monzo to my hsbc …but non of them is reflecting even tho it’s left my account for a few days now ---
**Author:** ![jwhiterz](https://avatars.discourse-cdn.com/v4/letter/j/c68b51/32.png) [@jwhiterz](https://community.monzo.com/u/jwhiterz)\ **Post date:** [13 August 2018 06:30 UTC](https://community.monzo.com/t/payment-issue-asap/44697/2 "2018-08-13T06:30:44Z")
Hi @anon75182572 It may be worth you double checking the sort code and account number you used. After that I’d recommend you contact in app support or [help@monzo.com](mailto:help@monzo.com) . Maybe they will have some more info on this 🙂 ---
**Author:** ![anon75182572](https://avatars.discourse-cdn.com/v4/letter/a/cab0a1/32.png) [@anon75182572](https://community.monzo.com/u/anon75182572)\ **Post date:** [13 August 2018 07:53 UTC](https://community.monzo.com/t/payment-issue-asap/44697/3 "2018-08-13T07:53:54Z")
Every single time I try using the app support it just keep getting declined 😭 ---
**Author:** ![glasgow](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@glasgow](https://community.monzo.com/u/glasgow)\ **Post date:** [13 August 2018 07:56 UTC](https://community.monzo.com/t/payment-issue-asap/44697/4 "2018-08-13T07:56:41Z")
What do you mean by declined? You can also phone up the number of the back of your card for urgent support. Unfortunately there is limited amount of support that can be provided via the forum however I’ve gone ahead and flagged this post to a member of Monzo. ---
**Author:** ![jwhiterz](https://avatars.discourse-cdn.com/v4/letter/j/c68b51/32.png) [@jwhiterz](https://community.monzo.com/u/jwhiterz)\ **Post date:** [13 August 2018 07:56 UTC](https://community.monzo.com/t/payment-issue-asap/44697/5 "2018-08-13T07:56:43Z")
go ahead and email [help@monzo.com](mailto:help@monzo.com) (it goes to the same team), hopefully you’ll get a satisfactory response. I’ll also see if I can get someone from Monzo to check this thread out 🙂 ---
**Author:** ![anon72173902](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@anon72173902](https://community.monzo.com/u/anon72173902)\ **Post date:** [13 August 2018 07:58 UTC](https://community.monzo.com/t/payment-issue-asap/44697/6 "2018-08-13T07:58:54Z")
Check you have the correct HSBC bank details Contact HSBC E-Mail [help@monzo.com](mailto:help@monzo.com) Call the number on the back of your card, it is **never** engaged and they will answer ---
**Author:** ![anon38211169](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@anon38211169](https://community.monzo.com/u/anon38211169)\ **Post date:** [13 August 2018 09:54 UTC](https://community.monzo.com/t/payment-issue-asap/44697/7 "2018-08-13T09:54:19Z")
@anon75182572 Hi Jade - If you are still having issues reaching support it would be good to know this > [@glasgow](#): > > What do you mean by declined? Emailing [help@monzo.com](mailto:help@monzo.com) is the next best option, but would be good to know if you are experiencing any problems in the app which are preventing you from getting in touch, so we can make sure this isn’t a blocker for you every time you try to get in touch with us in future! ---
**Author:** ![anon75182572](https://avatars.discourse-cdn.com/v4/letter/a/cab0a1/32.png) [@anon75182572](https://community.monzo.com/u/anon75182572)\ **Post date:** [13 August 2018 09:56 UTC](https://community.monzo.com/t/payment-issue-asap/44697/8 "2018-08-13T09:56:21Z")
Thank you and I will email them and call the number aswell ---
**Author:** ![anon75182572](https://avatars.discourse-cdn.com/v4/letter/a/cab0a1/32.png) [@anon75182572](https://community.monzo.com/u/anon75182572)\ **Post date:** [13 August 2018 09:56 UTC](https://community.monzo.com/t/payment-issue-asap/44697/9 "2018-08-13T09:56:56Z")
Ok I will do