# Payment declined even though I have enough money and the chat doesn't work

**URL:** <https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206>\
**Category:** Monzo Chat\
**Created:** [24 June 2019 17:34 UTC](https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206 "2019-06-24T17:34:26Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![anon56828543](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@anon56828543](https://community.monzo.com/u/anon56828543)\
**Post date:** [24 June 2019 17:34 UTC](https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206/1 "2019-06-24T17:34:27Z")

</div>

I have made a payment for £11.00 which went out of my account but then I got a message saying its been declined even though its gone out of my account? Also the chat is not working and its not letting me ask for a refund anywhere.

Please get in touch if any one knows anything.

Cheers

---

<div class="post-metadata">

**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\
**Post date:** [24 June 2019 17:37 UTC](https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206/2 "2019-06-24T17:37:07Z")

</div>

> [@anon56828543](#):
>
> Please get in touch if any one knows anything.

I had a similar incident recently. I used a different MasterCard Debit card and it worked fine.

The bottom line is, always have an alternative method of payment available.

---

<div class="post-metadata">

**Author:** ![anon99402360](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@anon99402360](https://community.monzo.com/u/anon99402360)\
**Post date:** [24 June 2019 17:37 UTC](https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206/3 "2019-06-24T17:37:39Z")

</div>

If you click on the payment on the feed and scroll to the bottom you can dispute the transaction.

---

<div class="post-metadata">

**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\
**Post date:** [24 June 2019 17:42 UTC](https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206/4 "2019-06-24T17:42:30Z")

</div>

> [@anon56828543](#):
>
> Also the chat is not working and its not letting me ask for a refund anywhere.

Chat is down

> <https://twitter.com/monzostatus/status/1143210754243301376?s=21>

---

<div class="post-metadata">

**Author:** ![glasgow](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@glasgow](https://community.monzo.com/u/glasgow)\
**Post date:** [24 June 2019 17:49 UTC](https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206/5 "2019-06-24T17:49:11Z")

</div>

You can also phone monzo using the number on the back of your card

---

<div class="post-metadata">

**Author:** ![GarethTheNerd](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gareththenerd/32/88016_2.png) [@GarethTheNerd](https://community.monzo.com/u/GarethTheNerd)\
**Post date:** [24 June 2019 18:04 UTC](https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206/6 "2019-06-24T18:04:58Z")

</div>

It’s back up now!

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\
**Post date:** [21 December 2019 18:15 UTC](https://community.monzo.com/t/payment-declined-even-though-i-have-enough-money-and-the-chat-doesnt-work/71206/7 "2019-12-21T18:15:31Z")

</div>

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.