Our NEW 1p Saving Challenge - It's here - Join by 31 January 2025 🪙 🪙 🪙

[Peter_G]

The other side of the conversation is gone now. But I do sometimes wonder if we can be a bit nicer to each other on here.

But I digress.

If the point was that not everyone is seeing the promise of a treat, then I am also not a chosen one:

@glenmcfar

And it’s probably why it’s discouraged to contact Customer Support. People complaining about the colour of the app icon or the details of a free, fun savings challenge.

Don’t play if you don’t like the rules. It’s all free.

I’m struggling to understand why people reporting issues to support is like a live wire.

Support is the cost of doing business - so if Monzo chooses to introduce a penny challenge, and then varies it between customers, then that would seem to be a legitimate question to ask. Of course, it could also be a bug, which feels like it’s something that Monzo would want to know about.

[michaelw90 (Michael)]

It might be they’re not visible to you, because you’ve not actually joined the challenge.

[npc_06]

@michaelw90

might be they’re not visible to you, because you’ve not actually joined the challenge

This would make more sense than some people not being included in the special gift.

[Ordog]

I wonder if I can join the perks plan in Jan, and then cancel to get the ‘surprise treat’

[Mitchum (Mitch)]

@Peter_G

I do sometimes wonder if we can be a bit nicer to each other on here

I do wish for this, its the reason I removed them.

[npc_06]

@Ordog

I wonder if I can join the perks plan in Jan, and then cancel to get the ‘surprise treat’

I would say no, if it’s tied to a plan you’d most likely need to be on the plan from the start of the challenge until the surprise treat.

[Carlo1460]

So they did, apologies.

[michaelw90 (Michael)]

@npc_06

I would say no, if it’s tied to a plan you’d most likely need to be on the plan from the start of the challenge until the surprise treat.

The messaging seems to say that you can have it if you upgrade - so I think yea, if you upgrade, you get it.

[Ordog]

I had a look at the T&Cs and couldn’t see anything related to this.

[Peter_G]

@michaelw90

because you’ve not actually joined the challenge.

I mean that could be the case. But it feels like a strange design decision.

Should I join… for science?

[michaelw90 (Michael)]

Join if you want, join if you don’t. From your screenshot, and mine, you’ve not joined and I have, that’s the difference.

[jo (Will be back soon - taking a break!)]

@Peter_G

Should I join… for science?

You also gotta beat Dan, although he’s already at £4.[insert pennies]

[npc_06]

But to upgrade then immediately downgrade, I’d be surprised if that makes you eligible for a surprise treat 2 months later.

Not saying I’m right, just seems weird.

[Ordog]

@npc_06

I’d be surprised if that makes you eligible for a surprise treat 2 months later.

But I want a Monzo card made of pennies

[Mitchum (Mitch)]

I questioned the T&C over the surprise treat as the eligibility isn’t stated anywhere but got attacked over it

[Ordog]

haha really?

Seems like nobody knows the answer, so if you want to try and game the system (like me) that’s a risk you’ll have to take.

[npc_06]

@Ordog

@npc_06

I’d be surprised if that makes you eligible for a surprise treat 2 months later.

But I want a Monzo card made of pennies

Then join Extra for 2 months?

[michaelw90 (Michael)]

@npc_06

But to upgrade then immediately downgrade, I’d be surprised if that makes you eligible for a surprise treat 2 months later.

Not saying I’m right, just seems weird.

I took it to be “You have to have the paid tier at the time the prize (or draw) is done”.

So no, you can’t sign up now, cancel the same day and still expect to get the prize.

[Revels]

@Peter_G

Should I join…

Are you going to catch up?

[glenmcfar]

@Ordog

a Monzo card made of pennies

Ooh, or a penny made of Monzo cards.