When is the on line chat area manned, As i sent a message a couple of hours ago and no one has still read or replied
It’s always staffed but your query goes into a queue
What was the estimated wait time when you sent it?
Hi I think a message saying estimated wait time when messaging monzo would be a great feature allowing you to get on with your day
That already exists and is in the application
Now accuracy of said figure is another topic!