On line chat

When is the on line chat area manned, As i sent a message a couple of hours ago and no one has still read or replied

It’s always staffed but your query goes into a queue

What was the estimated wait time when you sent it?

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Hi I think a message saying estimated wait time when messaging monzo would be a great feature allowing you to get on with your day

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That already exists and is in the application

Now accuracy of said figure is another topic!