Number certification

(Alan ) #1

Hi I had a monzo account but closed it as was due to move abroad but that’s now cancelled ajd wosh ti create a new account and won’t let be certify my number on app despite receiving the codes? Can u help? Thanks

#2

Hi Alan,

The best bet is to email help@monzo.com and they can help get the ball rolling for you.

1 Like
(Alan ) #3

Thanks, I’m already done that but haven’t received a response

1 Like
#4

When? You may have to wait a while for a response.

You can try phoning…

(Alan ) #5

Emailed yesterday and tried calling 5 tones but each time it cuts me off, after the automated part states options as they as they are busy but always says that on every call

#6

Yeah, there phone support is basically non existent. If you emailed yesterday you’ll probably have to wait until at least tomorrow as its the weekend.

((╯°□°)╯︵ ┻━┻) #7

This is because your number is still kept on file from when you originally had your account.

Therefore it won’t allow you to create a new account with the same number because it is “still assigned”.

As others have mentioned there isn’t anything we can do on here but when you do get a reply via email, it is certainly something that Monzo can sort for you :slight_smile:

(Alan ) #8

Been calling 4 days but no answer and replied 4 days ago but no response, worst customer service ever, always automated the cut you off

((╯°□°)╯︵ ┻━┻) #9

Technically you’re not a customer if you left, but I understand it is frustrating.

In app chat is their primary contact for customers and they’re really good there. Once you do get a reply and you’re a customer again I’m sure you’ll have no problems :slight_smile:

As someone mentioned earlier - there unfortunately isn’t anything we can do here to help :cry: so fingers crossed you’ll hear back soon :crossed_fingers: