Account banned in 10…9…8…
4 Likes
I must say that Monzo’s customer care is utterly awful. I had a query today, and after hours of sporadic interactions, I just gave up. They do not seem to read your query and simply send irrelevant boilerplate statements (even when I retype the query!)
This is not the first time it has happened.
One priority for me is customer service, e.g. what would happen if I am abroad and need urgent help? Monzo’s customer service has now been under performing for years (Tom Blomfield even said so on DOAC), which makes me want to use Monzo 0% of the time now.
2 Likes