# No SMS verification code on FreedomPop

**URL:** <https://community.monzo.com/t/no-sms-verification-code-on-freedompop/6695>\
**Category:** Monzo Chat\
**Created:** [14 November 2016 22:56 UTC](https://community.monzo.com/t/no-sms-verification-code-on-freedompop/6695 "2016-11-14T22:56:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![anon17884276](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@anon17884276](https://community.monzo.com/u/anon17884276)\
**Post date:** [14 November 2016 22:56 UTC](https://community.monzo.com/t/no-sms-verification-code-on-freedompop/6695/1 "2016-11-14T22:56:15Z")

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Tried signing up, but can’t get past the phone verification step because I don’t receive any SMS. I’m using a FreedomPop UK line if that helps, on the Android Monzo app.

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**Author:** ![Jkb114](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/jkb114/32/1385_2.png) [@Jkb114](https://community.monzo.com/u/Jkb114)\
**Post date:** [3 March 2017 18:10 UTC](https://community.monzo.com/t/no-sms-verification-code-on-freedompop/6695/2 "2017-03-03T18:10:30Z")

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Just drop [help@monzo.com](mailto:help@monzo.com) an email and they’ll help you out. 😊

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**Author:** ![Jkb114](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/jkb114/32/1385_2.png) [@Jkb114](https://community.monzo.com/u/Jkb114)\
**Post date:** [4 March 2017 19:01 UTC](https://community.monzo.com/t/no-sms-verification-code-on-freedompop/6695/4 "2017-03-04T19:01:31Z")

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Whilst I partially agree. There has been issues with verification codes and pins being sent by SMS

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**Author:** ![anon10028526](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@anon10028526](https://community.monzo.com/u/anon10028526)\
**Post date:** [4 March 2017 21:21 UTC](https://community.monzo.com/t/no-sms-verification-code-on-freedompop/6695/5 "2017-03-04T21:21:05Z")

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Not mine three works fine

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**Author:** ![Jkb114](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/jkb114/32/1385_2.png) [@Jkb114](https://community.monzo.com/u/Jkb114)\
**Post date:** [4 March 2017 21:49 UTC](https://community.monzo.com/t/no-sms-verification-code-on-freedompop/6695/6 "2017-03-04T21:49:00Z")

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It doesn’t seem to matter what network. It was something on monzo end