No response on chat

I am not 100% sure what the issue is that you are having, but they most likely have a reason why they are not able to help over the phone.

The only other option I guess it wait patiently for a reply, email help@monzo.com or contact their support over twitter.

Just don’t hold your breath.

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How exactly is it broken?

Don’t even get to say what my issue is lol. Just hangs up on me. Do you know if the forums are checked or should I just email.

The forum is monitored, but they won’t be able to help with individual issues. @simonb, maybe you can have a quick look?

No auto response message and no reply after over an hour.

Do you get an auto response if you’re continuing a chat rather than starting a new one? Replies can be more than an hour if they are busy

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I believe if you are already talking to them about the issue since last week, there will be no autoresponder. As the case/ticket/chat has never been closed, you are continuing on the conversation from last week rather than opening a new chat.

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Ah, been over an hour and half since my first message is that normal?

It can be at times, if they passed you to a specialist you could sometimes wait 2+ hours.

Were you calling from a withheld number?

Hi @IzzyB :wave:

If you send me over a DM, I can see what’s going on here for you :slightly_smiling_face:

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That shouldn’t make a difference, surely? Is Monzo screening their calls?

In previous topics people have mentioned that a withheld number prevented them from getting through :man_shrugging:

That’s ridiculous, if that’s the case!

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Why?

Why would a company need to screen it’s calls like this? And not announce/highlight that fact anywhere?

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I don’t think it happens often but people have mentioned it.

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Which seems perfectly reasonable. Nobody should have to listen to abuse

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Send an urgent twitter message. They are pretty responsive normally on Twitter. Twitter DM