# No more app chat help?! **URL:** \ **Category:** Help\ **Created:** [8 July 2020 19:20 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949 "2020-07-08T19:20:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon36348355](https://avatars.discourse-cdn.com/v4/letter/a/f08c70/32.png) [@anon36348355](https://community.monzo.com/u/anon36348355)\ **Post date:** [8 July 2020 19:20 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/1 "2020-07-08T19:20:41Z")
Is the real-time help feature in the Monzo app no longer available?! ---
**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\ **Post date:** [8 July 2020 19:26 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/2 "2020-07-08T19:26:48Z")
Go to help, search ‘contact’ I wouldn’t necessarily expect real time chat though. ---
**Author:** ![anon36348355](https://avatars.discourse-cdn.com/v4/letter/a/f08c70/32.png) [@anon36348355](https://community.monzo.com/u/anon36348355)\ **Post date:** [8 July 2020 19:31 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/3 "2020-07-08T19:31:19Z")
Oh it’s been made harder to find then? It’s not exactly real time, but it’s nice to be able to talk to someone in the know quickly and easily when you need to. Thanks for directing me to it’s new location ---
**Author:** ![Curtis84](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/curtis84/32/53875_2.png) [@Curtis84](https://community.monzo.com/u/Curtis84)\ **Post date:** [8 July 2020 20:52 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/4 "2020-07-08T20:52:25Z")
As some one said, just type in corona virus in and will take u live chat ---
**Author:** ![shizzle](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@shizzle](https://community.monzo.com/u/shizzle)\ **Post date:** [8 July 2020 21:13 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/5 "2020-07-08T21:13:27Z")
if you go to help and go to the bottom of the page you will see ‘chat with us’ where you can start the chat ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [8 July 2020 21:19 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/6 "2020-07-08T21:19:30Z")
That’s not true anymore. Monzo want you to search the help articles first as people were flooding them with basic questions. ---
**Author:** ![Curtis84](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/curtis84/32/53875_2.png) [@Curtis84](https://community.monzo.com/u/Curtis84)\ **Post date:** [8 July 2020 21:28 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/7 "2020-07-08T21:28:58Z")
![Screenshot_20200708_222755_co.uk.getmondo](https://global.discourse-cdn.com/monzo/original/3X/f/1/f1e61d1d252fd3fce8897f482d0cf559e553a5fa.jpeg) Chat is still there buddy…its back ---
**Author:** ![shizzle](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@shizzle](https://community.monzo.com/u/shizzle)\ **Post date:** [8 July 2020 21:33 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/8 "2020-07-08T21:33:15Z")
it’s actually there on mine when i go to help them to the bottom of that page i can go straight to chat with us no need to search in articles, i’m on the testflight app so maybe that’s why i have that option ---
**Author:** ![Curtis84](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/curtis84/32/53875_2.png) [@Curtis84](https://community.monzo.com/u/Curtis84)\ **Post date:** [8 July 2020 21:39 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/9 "2020-07-08T21:39:03Z")
I never had the chat feature since they took it off, but since 2 weeks it’s come back up ---
**Author:** ![robsug](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/robsug/32/51010_2.png) [@robsug](https://community.monzo.com/u/robsug)\ **Post date:** [8 July 2020 21:54 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/10 "2020-07-08T21:54:26Z")
It’s not showing on mine ![Screenshot_20200708-225409](https://global.discourse-cdn.com/monzo/original/3X/2/9/29f75a6392820295fef68c7fd670446019d964a1.png) ---
**Author:** ![NekoZombieRaw](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/nekozombieraw/32/2857_2.png) [@NekoZombieRaw](https://community.monzo.com/u/NekoZombieRaw)\ **Post date:** [8 July 2020 22:16 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/11 "2020-07-08T22:16:02Z")
We can’t all see the same options in-app, which makes threads like these…somewhat irritating. ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [9 July 2020 07:44 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/12 "2020-07-09T07:44:06Z")
A small few do but it will be removed eventually. ---
**Author:** ![Curtis84](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/curtis84/32/53875_2.png) [@Curtis84](https://community.monzo.com/u/Curtis84)\ **Post date:** [9 July 2020 07:51 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/13 "2020-07-09T07:51:22Z")
Mine was gone completely, but appeared back last month. ---
**Author:** ![BritishLibrary](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/britishlibrary/32/97251_2.png) [@BritishLibrary](https://community.monzo.com/u/BritishLibrary)\ **Post date:** [9 July 2020 07:55 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/14 "2020-07-09T07:55:14Z")
Mine did the same, popped back up a couple of weeks ago. Still seems there are different “levels” of chat accessibility floating around though. ---
**Author:** ![anon36348355](https://avatars.discourse-cdn.com/v4/letter/a/f08c70/32.png) [@anon36348355](https://community.monzo.com/u/anon36348355)\ **Post date:** [8 September 2020 07:17 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/15 "2020-09-08T07:17:27Z")
I asked this a while back and it seems to be gone for good now. No more chat feature? For an online only bank not to give instant support is ridiculous and it almost makes me want to switch! ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [8 September 2020 07:24 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/17 "2020-09-08T07:24:02Z")
Why do you keep remaking threads you’ve already had the answer to? ---
**Author:** ![anon36348355](https://avatars.discourse-cdn.com/v4/letter/a/f08c70/32.png) [@anon36348355](https://community.monzo.com/u/anon36348355)\ **Post date:** [8 September 2020 07:25 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/18 "2020-09-08T07:25:41Z")
It has changed. It’s no longer there. ---
**Author:** ![anon36348355](https://avatars.discourse-cdn.com/v4/letter/a/f08c70/32.png) [@anon36348355](https://community.monzo.com/u/anon36348355)\ **Post date:** [8 September 2020 07:26 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/19 "2020-09-08T07:26:42Z")
Because the answer has changed! ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [8 September 2020 07:28 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/20 "2020-09-08T07:28:11Z")
Chat is still there. It’s tougher to find, to encourage people to self-help, but exactly the same as last time, search “contact” and you will find it. ---
**Author:** ![alawrence](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alawrence/32/5331_2.png) [@alawrence](https://community.monzo.com/u/alawrence)\ **Post date:** [8 September 2020 07:29 UTC](https://community.monzo.com/t/no-more-app-chat-help/100949/21 "2020-09-08T07:29:09Z")
I you head into the help section, search for “contact” and click the “contacting support” article, what does it say? [Next page](https://community.monzo.com/t/no-more-app-chat-help/100949.md?page=2)