If you reply to any message apart from the one before, the profile pic of the person you’re replying to appears in the top right of your reply. Makes it a bit easier to keep track of who is replying to what
There’s probably a way to explain that in better English but my caffeine levels are critically low
Have also had to unfortunately create an account on the forum to report the exact same issue.
Have restarted phone multiple times, reinstalled app multiple times, used multiple email apps to open the magic link, and can log into Monzo web. Phone is OnePlus 7 Pro. Stock Android (no roms etc) and no interfering apps either.
I just moved to the UK from Canada and will be staying here for the long term.
I installed the app on my phone, and when I go to register, I am unable to. I enter my gmail, I receive the email, I click the “Log in to Monzo” button, and it brings me to the same page, asking me to enter my email address and send another magic link. This loops forever, I can’t proceed to make an account.
How do I fix this?
tbutz
(🏳️🌈 Producer of "low value commentary")
21
I confess it’s been a looooong time since I created my account, but are you sure you’re selecting the “create an account” item and not just “log in”?
If you haven’t already, the first thing I’d try is deleting and reinstalling the app.
If you’ve sent a few emails as well, just double check you’re clicking on the latest - I believe Monzo invalidates previous magic links when they send out a new one.
I have also tried that too. I cleared out any existing emails, waited 10 minutes, and tried to apply again, still no progress. I also cleared the app’s cached data.
It is giving me the error: “Looks like there was a problem, check your internet connection”
I am connected to a strong wi-fi signal, and using my service provider (o2) gets me the same error.
tbutz
(🏳️🌈 Producer of "low value commentary")
25
Is there any chance you’ve attempted to open a Monzo account in the past and then stopped half way or something? Even if using an alternative email/phone number?
That’s the only thing I can come up with that might impact the sign-up process, perhaps someone else may have an alternative suggestion if this is not the issue.
Nope, that’s impossible, as I moved to the UK less than a week ago and heard about Monzo 2 days ago.
tbutz
(🏳️🌈 Producer of "low value commentary")
27
I’m out of ideas. Perhaps it’s time to email help@monzo.com and see what they say? Might be something broken with the sign-up flow, but they have more chance of finding the fault for you.
Awesome. Shout if you need repro or a test.
Fwiw right now when I open it, it doesn’t crash but is on “we’re verifying your information” so it’s definitely changed!