# New Full Monzo customer- Early Salary question **URL:** \ **Category:** Help\ **Created:** [26 September 2019 15:11 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086 "2019-09-26T15:11:54Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![stewood74](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@stewood74](https://community.monzo.com/u/stewood74)\ **Post date:** [26 September 2019 15:11 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/1 "2019-09-26T15:11:54Z")
Hi 1st time post so hello, please be gentle. I have gone full Monzo recently and have just had my salary paid for the 1st time and I have selected the get paid early option. But The balance hasn’t updated- is this normal. I had 2 pots set up with money in both, they seem to have disappeared? Is this normal, how can I get them back please? Thanks Steven ---
**Author:** ![Ollie77](https://avatars.discourse-cdn.com/v4/letter/o/85f322/32.png) [@Ollie77](https://community.monzo.com/u/Ollie77)\ **Post date:** [26 September 2019 15:13 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/2 "2019-09-26T15:13:05Z")
I just tried it as well and nothing happened, my balance is still the same despite it saying that it was successful ---
**Author:** ![mhaz78](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/mhaz78/32/43332_2.png) [@mhaz78](https://community.monzo.com/u/mhaz78)\ **Post date:** [26 September 2019 15:13 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/3 "2019-09-26T15:13:17Z")
Same here, my pots have just disappeared with all my savings as well ---
**Author:** ![anon99402360](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@anon99402360](https://community.monzo.com/u/anon99402360)\ **Post date:** [26 September 2019 15:13 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/4 "2019-09-26T15:13:35Z")
I think this is a very common payday so the app is on the go-slow. Mine hasn’t worked either and keeps blaming my internet connection. ---
**Author:** ![stewood74](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@stewood74](https://community.monzo.com/u/stewood74)\ **Post date:** [26 September 2019 15:15 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/5 "2019-09-26T15:15:47Z")
Glad to see it isn’t just me, my balance has now updated, just the pot issue now. Hope all is ok. ---
**Author:** ![mozzauk](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/mozzauk/32/99947_2.png) [@mozzauk](https://community.monzo.com/u/mozzauk)\ **Post date:** [26 September 2019 15:17 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/6 "2019-09-26T15:17:54Z")
Mine is stuck too, reboot my phone and logging with COP’s as well… ---
**Author:** ![Mogolent](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@Mogolent](https://community.monzo.com/u/Mogolent)\ **Post date:** [26 September 2019 15:20 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/7 "2019-09-26T15:20:00Z")
It looks Monzo servers are overloaded. Balance updated 15 mins ago… And my app crashed few times today ![image](https://global.discourse-cdn.com/monzo/original/3X/0/a/0ab922a60e55cd436535d8af0d34d9abbf8eb802.jpeg) ---
**Author:** ![jblack68](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@jblack68](https://community.monzo.com/u/jblack68)\ **Post date:** [26 September 2019 15:20 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/8 "2019-09-26T15:20:32Z")
Same issue here ---
**Author:** ![Nsteer](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/nsteer/32/25875_2.png) [@Nsteer](https://community.monzo.com/u/Nsteer)\ **Post date:** [26 September 2019 15:25 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/9 "2019-09-26T15:25:44Z")
[https://monzo.statuspage.io/](https://monzo.statuspage.io/) ![Screenshot_20190926-162457_Chrome](https://global.discourse-cdn.com/monzo/original/3X/b/8/b8b492bc8b35c3a58b3b29963ecf063fa5184e9e.jpeg) ---
**Author:** ![Newneo](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/newneo/32/7236_2.png) [@Newneo](https://community.monzo.com/u/Newneo)\ **Post date:** [26 September 2019 15:26 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/10 "2019-09-26T15:26:06Z")
yeah this too, I have reported this to Monzo as well. ---
**Author:** ![Nsteer](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/nsteer/32/25875_2.png) [@Nsteer](https://community.monzo.com/u/Nsteer)\ **Post date:** [26 September 2019 15:26 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/11 "2019-09-26T15:26:50Z")
The option to get paid early has now disappeared entirely from my app ---
**Author:** ![Monzouser1234](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@Monzouser1234](https://community.monzo.com/u/Monzouser1234)\ **Post date:** [26 September 2019 15:27 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/12 "2019-09-26T15:27:55Z")
I’m so glad this isn’t just me! I transferred it and it says I stil have my old balance but when I press to view my joint account and personal account it says my pay is in there? I also transferred money to my joint account and it hasn’t gone through! ---
**Author:** ![Nsteer](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/nsteer/32/25875_2.png) [@Nsteer](https://community.monzo.com/u/Nsteer)\ **Post date:** [26 September 2019 15:31 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/13 "2019-09-26T15:31:58Z")
Sweet, mine just came through. EDIT: or rather, the transaction has… balance hasn’t changed… ---
**Author:** ![Mogolent](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@Mogolent](https://community.monzo.com/u/Mogolent)\ **Post date:** [26 September 2019 15:44 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/14 "2019-09-26T15:44:30Z")
I received money and balance was updated. Sorted? ---
**Author:** ![stewood74](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@stewood74](https://community.monzo.com/u/stewood74)\ **Post date:** [26 September 2019 15:48 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/15 "2019-09-26T15:48:31Z")
Mine all fine now. Balance updated and pots back. Phew. ---
**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\ **Post date:** [24 March 2020 15:55 UTC](https://community.monzo.com/t/new-full-monzo-customer-early-salary-question/81086/16 "2020-03-24T15:55:57Z")
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.