# New email log in **URL:** \ **Category:** Help\ **Created:** [26 July 2019 13:32 UTC](https://community.monzo.com/t/new-email-log-in/74392 "2019-07-26T13:32:53Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![MavisM](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@MavisM](https://community.monzo.com/u/MavisM)\ **Post date:** [26 July 2019 13:32 UTC](https://community.monzo.com/t/new-email-log-in/74392/1 "2019-07-26T13:32:53Z")
Hi This morning I went onto the app and had to add an email address in order to sign in. Since then the app has been crashing, or the few times Ian aged to open it, it either opened for a few seconds them crashed, opened but missing some features on the some of the tabs e.g spending detail and additionally gives a pop up error message asking me to try again. I have updated my phone security and apps and reinstalled Monzo but still having issues. Any ideas? ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/125295_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [26 July 2019 13:37 UTC](https://community.monzo.com/t/new-email-log-in/74392/2 "2019-07-26T13:37:36Z")
Was this morning the first time you have opened the Monzo app or have you used it on the same device previously? ---
**Author:** ![MavisM](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@MavisM](https://community.monzo.com/u/MavisM)\ **Post date:** [26 July 2019 13:43 UTC](https://community.monzo.com/t/new-email-log-in/74392/3 "2019-07-26T13:43:10Z")
No. I use it all the time but this morning was the first time it has ever asked me to add an email address to sign in and I could not get into the app without adding an address which I then had to use to sign with a link sent to that email address. When I reinstalled the app it asked for email again but now just crashes. ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/125295_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [26 July 2019 13:51 UTC](https://community.monzo.com/t/new-email-log-in/74392/4 "2019-07-26T13:51:43Z")
OK, so you can receive the magic link which is good. 1. Uninnstall the app (important) 2. Download and install the app again on your phone 3. Run the Monzo app, it will ask you for an email address 4. Enter the **same email address you used to initially join Monzo** - the app will then send a magic link to that email address 5. **Using your phone’s email client** to access your email (the same email used initially to sign up with Monzo), look for the very latest email from Monzo with a Magic Link and then follow the instructions in that email (it will have a box to tap on) 6. Once tapped on, the Monzo app will open and login to your account - and should work from this point unless you log out of the app If the above does not work, please let me know where it fails. ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/125295_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [26 July 2019 20:50 UTC](https://community.monzo.com/t/new-email-log-in/74392/5 "2019-07-26T20:50:40Z")
@MavisM did it work? Are you now Monzo-functional? 😄 ---
**Author:** ![MavisM](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@MavisM](https://community.monzo.com/u/MavisM)\ **Post date:** [27 July 2019 00:03 UTC](https://community.monzo.com/t/new-email-log-in/74392/6 "2019-07-27T00:03:23Z")
Thanks David, yes. All fully restored…weird because I had done a reinstall before I messaged you guys and that hadn’t done anything but now all is good!! Thank you! 😆 ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/125295_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [27 July 2019 07:30 UTC](https://community.monzo.com/t/new-email-log-in/74392/7 "2019-07-27T07:30:33Z")
Thanks for the update & it’s good to hear you are all Monzo’d up again :monzo: 😄👍 ---
**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\ **Post date:** [23 January 2020 07:41 UTC](https://community.monzo.com/t/new-email-log-in/74392/8 "2020-01-23T07:41:49Z")
Closed on 23 January 2020 07:41 UTC This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.