# New card and refunds prior to this

**URL:** <https://community.monzo.com/t/new-card-and-refunds-prior-to-this/182318>\
**Category:** Help\
**Created:** [4 August 2025 08:04 UTC](https://community.monzo.com/t/new-card-and-refunds-prior-to-this/182318 "2025-08-04T08:04:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Melly321](https://avatars.discourse-cdn.com/v4/letter/m/898d66/32.png) [@Melly321](https://community.monzo.com/u/Melly321)\
**Post date:** [4 August 2025 08:04 UTC](https://community.monzo.com/t/new-card-and-refunds-prior-to-this/182318/1 "2025-08-04T08:04:44Z")

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I was recently a victim of fraud on my account so Monzo cancels my card and sent me a new one. In the mean time I’ve requested some refunds one from shein and one from a wristband from a festival in Portugal I’ve yet to receive either is this because I now have a new card?

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**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\
**Post date:** [4 August 2025 08:44 UTC](https://community.monzo.com/t/new-card-and-refunds-prior-to-this/182318/2 "2025-08-04T08:44:06Z")

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Your new card doesn’t impact refunds, as they still allocate back to the account they were paid. Refunds typically take up to 10 working days, usually paid back within 3-5 though.

Monzo will typically ask you to wait 14 days (10 working days) before they will take a look.