# New account questions

**URL:** <https://community.monzo.com/t/new-account-questions/49295>\
**Category:** Monzo Chat\
**Created:** [11 October 2018 10:32 UTC](https://community.monzo.com/t/new-account-questions/49295 "2018-10-11T10:32:36Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\
**Post date:** [11 October 2018 10:37 UTC](https://community.monzo.com/t/new-account-questions/49295/2 "2018-10-11T10:37:27Z")

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> [@anon64984319](#):
>
> How long does the switch take? At what point do I stop using the old account? I have about 40 regular payments, in and out, and I’m a little nervous about things going wrong.

Hey you can find information about switching here;

> **[Switch to Monzo](https://monzo.com/switch/)**

and

> **[Switch to Monzo with the Current Account Switch Service!](https://monzo.com/blog/2018/04/25/switch-to-monzo/)**
>
> You can now move your payments over to Monzo in just a few taps!

you can read about how people got on here;

> [@Switch to Monzo with the Current Account Switch Service!](https://community.monzo.com/t/switch-to-monzo-with-the-current-account-switch-service/36745):
>
> The Current Account Switch Service is now available to everyone! Switch some or all of your payments over to Monzo in just a few taps. Thanks to everyone who helped us with testing over the past few weeks!

> [@anon64984319](#):
>
> I’ve been doing some reading about Monzo on various review sites, and there are a few people saying that their account has been frozen for no apparent reason and that they’ve struggled to get resolution from Monzo. I probably have about 12k of transactions a month, and could not tolerate my account being frozen for even a day (much as I dislike Halifax, they’ve never done that). Can anyone shed some light on this?

No can answer this for sure how Banks do their fraud checks but Monzo have so many users on this forum and none of the regular users has faced this for no reason.

> [@anon64984319](#):
>
> I want to set up a joint account with my wife. Should I switch first and then set the account up, or switch to the new joint account? My Halifax account is just in my name.

You and your wife will have to open individual accounts to get a joint account - At the moment Monzo are not offering joint accounts from the start or conversion of an individual account into a joint.

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_[View the full topic](https://community.monzo.com/t/new-account-questions/49295)._