So due to a bit of persuasion, I opened up a Natwest account (I know… I know!) for the sole purpose to use it for my Direct Debits and earn some rewards while maintaining Monzo for my salary and spending.
They accepted my application (no reason why they wouldn’t), and offered an overdraft of £1250. Wouldn’t use that anyway but a nice to have I suppose.
That’s immediately where I began to notice how outdated their systems were. The account didn’t appear on the Online Banking for 2 days. On the day it appeared, it lasted for 30 minutes before ‘disappearing’.
I contacted their support (And I use that term very loosely) to be told it’s suspended due to needing to verify my identity… despite providing my Driving Licence number on the application. They won’t accept it online and I need to go to the branch. I also asked how to just close the account ;
“Oh we can’t do that either, needs to be the branch”.
Needless to say I contacted their complaints team, who gave me a number to call. I asked which department this would be to then be advised they didn’t know, it was just a number left on the account.
Utterly shambolic. Monzo, I’m sorry for even considering anyone else !