Yes, sorry if I wasn’t clear.
Processes in general seemed, for want of a better term, “clunky”. I always thought the tech stack was to blame for that because the actual customer service I’ve received has always been very good and Nationwide employees have individually all seemed very competent.
I also dislike how they take their app and online banking down for maintenance fairly often.
However, on a daily basis, using my accounts with them, I haven’t noticed many issues.