Nationwide chat

Nationwide have another 8 hours of downtime scheduled tonight, 14 days after the last :clown_face:

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Or do they?

This didn’t impact the app though; and affected payments were queued and successfully processed once maintenance was over. Monzo’s case is also a rare occurrence compared to Nationwide that completely shuts down their app pretty much every weekend or so.

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That’s what Nationwide do as well (at least in the past year). The app doesn’t become inaccessible. Thought it’s far less capable than Monzo even when fully working. :joy:

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That must be new then. Back when I was with them in early 2017, maintenance meant total shutdown of the app.

Whilst we’re talking about Nationwide and it’s changes, this is a pertinent article. I’ve copied the key highlights below

Retreat from the high street? Not us. We’re cleaning up and branching out

Free coffees! :coffee:

Nationwide is giving its 670 branches the full makeover: out go the impersonal tellers’ guichets; in come comfy, homely furnishings and a brew-up area. Members, and there are 15 million of them, can stop by for a free cup of coffee any time they like.

They don’t seem that worried by fintech rivals yet…

Mention Monzo, which seems to be snapping at its heels, signing up 60,000 customers a month to its current account and its coral pink debit cards, and Mr Garner laughs. “You can download as many apps as you like, but when you ask someone the question, ‘who do you bank with?’, they will give the name of where they pay their main income.”

…although rather confusingly seemingly want to invest in things they don’t find a threat!

He has set up a £50 million fund to invest in fintech start-ups. The first two of perhaps half a dozen cheques have been written. Nationwide has taken a stake in Acasa, whose mobile phone app helps home sharers to divide up household bills fairly. A second investment has been made in Hazy, which specialises in the arcane business of data obfuscation, the deliberate confusing of customer details so that corporations can use it to test new systems without compromising personal information.

It all sounds quite a gamble. While a few fintechs doubtless will become fabulous winners, the majority will fail. Mr Garner, however, is relatively relaxed: “If we come out at break-even, we’ll be very happy about that. Even if it costs us a bit of money, I still think we’d be happy with that.” For a second he sounds like he’d much prefer to be in a whizzy Shoreditch start-up than running a stodgy, 130-year-old bureaucracy in Swindon managing 17,000 people.

…although they are clearly diversifying their marketing efforts towards younger customers

Suggest that while branches indubitably appeal to older, lonelier, poorer customers less inclined to bank with swipe of a finger, the society may be missing out on the more affluent, tech-savvy, higher-margin consumers it will need to stay sustainable, and the response is equally forthright. It is just as keen to woo millennials and generation Z, he says, pointing to a recent marketing campaign in partnership with Snapchat. Schoolchildren used Nationwide-branded filters on the social networking site to congratulate each other on A-level results day in August. “We had four million impressions on that day.”

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Well I had to look that one up!

I read guiches.

:grimacing:

Nationwide :clap: iz :clap: down :clap: wiv :clap: the :clap: kidz

Whilst I think it’s admirable that they want to appeal to both ‘older, lonelier, poorer customers’ and those app-swiping ‘millenials’, I can’t help but think they’ll just end up doing both poorly.

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I’m a member of Nationwide, 14 years. I’ll be watching closely.

I’m also a member. Those new adverts that try to be down with the kids though are awful.

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I abhor the advertising campaign.

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Nice splash screen on the Nationwide app when opening it saying that transaction details are coming soon.

No screenshots BECAUSE SECURITY (:man_facepalming:) but there looks like there’ll be a screen like Monzo’s (like, practically identical to Monzo’s) with merchant name, logo, Google map etc.

Unspecified as to whether current account or credit cards. But I imagine the former.

Tried looking at old transactions but nothing showing for me yet. I wonder if it’ll be retrospective? :thinking:

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Looking at the screenshots it looks like it is definitely for the current accounts.
No indication as to when it will be rolling out but does look very ‘Monzo-esque’!

A step in the right direction ; better late than never :slight_smile:

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That’s annoying we can’t see…

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Totally. I can’t find it online, either :disappointed:

(You’d be forgotten for thinking it was Monzo though. Looked pretty identical).

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Does it suggest facility to add notes to a transaction?


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Not particularly groundbreaking but a step in the right direction.

I imagine they will probably get around to adding transaction notifications next!

I wonder about the archaic back office processes all this will be running on. It took about 2 months to get an incorrectly formatted first name updated on a nationwide account recently. Eugh. A whole rigmarole with “will let you know when it’s done”, then they didn’t, then it was done at some point, but I had to message again and can only message in a browser… Pig and lipstick, all this

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