Nationwide Chat 🏡

[abcde]

Nice touch how the service is free rather than "we pass on the costs to our customers"

[tired (I I don’t need your rockin’ chair)]

@abcde

Nice touch how the service is free

Some will argue that it is a loss leader

[8XE]

This is a nice addition. Shame it’s not the Post Office though.

[RSheff]

“We believe that every banking customer should be able to access cash services when they need to. No matter where they live.”

If Nationwide really believed that, they’d let you deposit cash in the Post Office.

[Arnie7]

They used to and I expect they will again as Virgin does.

[8XE]

Or Virgin could move to PayPoint? It could go either way.

Post Office is best.

[Arnie7]

True, but Nationwide already have the contract in place with the Post Office, just that they disabled it for deposits some years back.

[8XE]

I would guess PayPoint must be cheaper for the banks?

[RSheff]

As far as I know, Nationwide never have allowed deposits at post offices. They allow withdrawals and balance enquiries.

[Arnie7]

They did, but it was only to what’s now the basic bank account. They stopped this some years back.

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

I had occasion (again) to phone Nationwide. Spent six and a half minutes trying every which way to speak to a person (the issue is a bit niche).

Eventually got through the maze to find that the solution to my problem was to close an account within the 14 day cooling off period - which ended a few days ago - but no one thought it worth telling me.

I think a complaint will be the answer. They were very good last time I complained.

[tired (I I don’t need your rockin’ chair)]

@Anarchist

my problem was to close an account within the 14 day cooling off period

Isn’t it 30? I always see 30 days.

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

I didn’t check, tbf. She said 14 days on the phone.

Just checked. It’s 14 days.

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

They are unable to solve my issue, so I have an apology, and they offered to log a complaint and give me £25 compensation. I refused the offer and they upped it to £50.

If I ever have occasion to talk to that Artificial Idiot again, though, I’ll just close the accounts and go elsewhere.

[jo (Member)]

Nationwide now has a hide reference feature just like Starling. I’ve just had a pop-up telling me about it.

[RSheff]

Until very recently, Nationwide didn’t show you any reference anyway, so there was nothing to hide.

[Doug_hboy (Always be alert because the World always needs lerts.)]

They have notifications but they’re hidden or invisible.

[hannng]

Internet Banking has finally improved.

[notemachine]

It looks way better now, it’s good that Nationwide are working to make their services neater. They just need to finish off some of the areas (e.g. log-in, transfers, saving accounts).

[Bosaw]

Until you click on anything, then it goes back to the old design