N26 Feedback

(Jonathon) #975

If the card survived then it’s a good test!

(Jamie 🏳️‍🌈) #976

I’m not sure what your point is.

If N26 think in 2018 it’s OK to align with some sort of ‘normal procedure’ then, as I said, they’ll have a difficult time convincing customers to switch. There’s a new bar raised with instant debit card deployment to Apple/Google Pay and if HSBC, a bank infamous for its slow method of working, can get me, a brand new customer, a debit card in two days I’m certain “10 days normal procedure” isn’t going to cut it.

(William Brown) #978

I had a card sent from Ireland in three days but the PIN number took 2 weeks to come


Verified account last Monday 19.11. Still no card… no tracking information


Had a lot of accounts…
Lloyd’s 1-2 days
Barclays debit card - 10 minutes in branch or 1-2 days by post
Monzo - 1-2 days
Barclays credit card - 3 weeks
Nationwide - 5 days
NatWest - 7 days

(Richard) #981

Contact them, once I did that they provided me with a UPS tracking number… should arrive today…


Contacted them today. They were unable to provide tracking information - just “should be with you today if not contact us for a replacement”


Can you remember that they’ve just launched in the UK and the product feels rushed to launch, so I imagine that they’re not quite set up for mass UK delivery yet.


I think people are being extremely unreasonable in regards to N26. Like Monzo and Starling were perfect from the onset!

They all take time to grow and evolve.

They’re breaking into a new market, of course it isn’t going to be plain sailing.


They’ve refused me an account without telling me why and are ignoring emails…

Bizarre if you ask me

(Jamie 🏳️‍🌈) #986

They’re not a new bank. They’ve been sending out cards to all different European countries for a couple of years, longer than both Starling and Monzo.

If you read my posts I’ve never placed any kind of expectation on N26, but conversely they’ve not managed my expectation in the slightest; there has been absolutely no communication. At all.

My point has always been, as a new brand in the UK, N26 has to work harder than incumbents to win trust and customers, and people thinking its OK to spend ten days waiting for a debit card in the C21st are kidding themselves.


I think all the players are very guilty of this - Monzo, Starling and N26.

It’s arguably the most important thing to manage, especially from the forum perspective (with rabid users waiting on every word and reading into every tweet).

Monzo and Starling have historically been poor with managing expectations - N26 are following suit it would appear!

I don’t think we’ll really get an idea of how N26 will do until mid next year at the earliest.

As far as my expectations go… They are now much lower than previously!

UPS have lost my existing card, so they have ordered me a new one! :roll_eyes:


Yes, but not in the UK. Nor is the whole launch where you suddenly have to send 60,000 cards out very easy to accomplish.

So you’ve not placed any expectation on them, but they’ve not met your expectations?

You’re misunderstanding how N26 do things. They’re not in it for the immediate customer boost built around hype from fintech enthusiasts. They’re looking to be an alternative to a brick and mortar bank. They’ll offer bribes and do mass advertising, then pair that with their killer user interface to gain customers. A few blips they can brush under the cover as expansion teething problems isn’t an issue.

(Graham - Mental health professional) #989

Is this tongue-in-cheek, or your true assessment of their strategy?


As someone who has been following N26 for a while, this is what they have done in every country, their F*** fees campaign went around Barcelona and Berlin, etc. They’re marketing geniuses, there’s no doubt in my mind.

(Graham - Mental health professional) #991

Not that it matters, but I wonder where they’ve factored in the whole card mailing thing to their marketing campaign. Novel, to say the least. :face_with_raised_eyebrow:


Wow! Received my card today…

No comments

(SimonL) #993

Be careful you might reveal your card number!!!


I don’t want to try this bank anymore :man_facepalming:t2:


Mine looked the same!!!