N26 Discussion & Feedback

(Nick) #1847

Probably like me, and wants to keep the ‘salary and bills’ account separate from ‘discretionary spending’. Two accounts that way, one advantage is you can’t accidentally spend money that you meant to keep back for bills, for example.

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#1848

Fair enough

I just use Pots for all my committed spend , works a dream

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#1849

I would love Monzo to offer multiple accounts for just this reason. Maybe 25 like bunq

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#1850

Starling offers UK customers the ability to have both a GBP and EUR account

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(Katrina) #1851

Not yet, but it is coming.

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(Fin) #1852
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#1853

And similarly:

I worry that stories like this, and those about Revolut, might drag down all the fintechs - whether or not they’re actually true. :pensive:

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#1854

Well, I obviously can’t comment on the fraudulent stuff, but I have been incredibly underwhelmed with N26 as a whole.

Perhaps it was the lofty expectations, or that they’d been successful (to my knowledge), throughout Europe… But their UK roll out has been Micky Mouse stuff.

After their “hard search” debacle, I asked for my email/in app chats to be sent to me via email.

They told me it wasn’t possible… (??)

They then said they’d sort something out - This was back in January.

This week, I received an A4 envelope in the post, from Germany, which contained 8 pages of printed chat logs…

What a complete waste of time and money, when they could have simply emailed it to me…

So yeah, if others had the same experience with N26 (or Revolut), I imagine the overwhelming feeling would be “Glad I stuck with high street bank X, and didn’t move over to a FinTech properly…”.

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(NM) #1855

Several weeks?! Before there was even a reply. I think the flip side is that there is a compare and contrast exercise between Monzo and the other Fintechs, with the argument being is Monzo isn’t any Fintech it’s a__(insert Hyperbole)

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(Grant MacGregor) #1856

Surely Monzo is scared that the likes of N26 and Revolut are damaging the brand image of FinTech’s as a whole?

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(Ben) #1857

I tested the waters with N26 and the BACS hit the account at 12am. I transferred it out again and won’t be using it until I’m confident.

They don’t fill me with confidence. They don’t have saved payees and SO yet but their is just something that doesn’t feel right it’s a shame because their Euro offering is a lot better but I suppose we got to be patient.

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#1858

N26 sent me an email, addressed to someone else, about their account being shut down.

I had an account with them when I lived in Ireland and was singing their praises, but I’m closing my UK account with them now. The total lack of communication when they had issues with cards not working a couple of months back, along with other issues I’ve had, means I just can’t trust them with my money.

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(NM) #1859

I think that’s a serious breach of Data protection

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(Ben) #1860

Worrying I think I’m closing it too

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#1861

Yeah. I’ve replied to them about it asking for an explanation but have not had a reply yet in over a week.

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#1862

I really should just close the account - I don’t use it and it’s really not very good but I don’t know why I’m hesitant to do that.

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(NM) #1863

I personally think when companies stop replying or being slow it’s normally time to quit them

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(Ben) #1864

Another issue I’ve got with N26, debit card refunds, quietly go back onto the account. No notification, nothing, just adds to the balance like the transaction never happened 5-10 days later.

I’ve noticed Monzo add the refunds normally same day or next few days at most with a notification.

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#1865

Looks like N26 have found a country manager for the UK, and that they’re growing a dedicated UK team:

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