N26 Discussion & Feedback


#1515

But N26 doesn’t allow you to borrow money and even in the couple of countries where it allows you to, you have to apply for it, so it doesn’t make any sense. Additionally for other countries they don’t do any credit checks so they obviously don’t need it


(Jonathon) #1516

It’s perfectly possible for a bank to reject any payments that you don’t have. I don’t buy this idea that they must do a credit check for a bank account with no overdraft.

Nonetheless, running a check on all your customers without their knowledge is wrong.


(Richard) #1517

Which is essentially what taking a phone out on a mobile phone contract is…


#1518

Yes, so it’s no correct to say a credit check is fine when you take a mobile contract, only if you for sone reason want a phone loan with it


#1519

When I worked for a UK phone company they did credit checks before giving any sort of contract, sim only or with a handset.


(Jonathon) #1520

Has anyone had a reply to the credit check yet? I wonder if the specialist teams don’t work over the weekends?


(Jamie 🏳️‍🌈) #1521

It is possible, but it’s the model of legacy banking to not stop payments rolling into borrowing, and charge the customer more for it. I’m agnostic to that model (I prefer Monzo’s) but I don’t blame the banks wanting to see if their lending bet is likely to result in grief. I don’t know if N26 intend to follow this model, or be more like Monzo.

Maybe N26 have fallen victim to misunderstanding UK banking culture, and mistakenly hard searched everyone, if the CRA system is different in Germany? That would be sloppy.


(Jamie 🏳️‍🌈) #1522

Wonder if that’s just because they could? Like high street banks hard searching just for identity checks and to back up a dodgy lending model. Monzo have proven it’s not necessary but it’ll take a lot to wean legacy banks off their CRA fixes.


(Jonathon) #1523

I do blame them. 100%. They choose to do this on customers who want no borrowing options. They charge if a payment is rejected so they still make money. So yes, I blame them for doing it where it’s not necessary to do so.


(Graham - Mental health professional) #1524

Interesting chat, this. Without scrolling up, I wonder if anyone in the know has yet given a profile of how German banks usually operate, particularly in this area of credit checking.

That might shed some light on the “do they always do it?” v “are they trying it on?” debate.

It might also save us being surprised when they act or respond differently to UK banks. It’s all a bit of a mystery right now.


(Richard) #1525

Alex Weber responded to me on Twitter, so will see what he says…


#1526

I’m opposite - if I don’t have enough money and hadn’t realised, the bank letting my transaction through and charging me a few pence in overdraft fees is certainly better than declining the transaction. I obviously want whatever I’m buying and would rather not have the embarrassment. Monzo seems to arbitrarily decline your card anyway, as does Starling and other ‘new’ cards.


(Lyes Bouakaz) #1527

The Experian link you included in your Tweet is really helpful, so thank you. It explicitly states that “a hard credit check shows you’ve applied for credit” and, since I haven’t done this, I’ve raised a query with Experian.


#1528

I would never be a client of that company. I didn’t know such disgusting business practises were still allowed in the UK. Certainly a holdover from the 20th century


#1529

I have a Deutsche Bank account here in Portugal. No credit checks or income enquiries whatsoever. The same as for my N26 account


#1530

Then you apply for an overdraft, easy. I don’t want overdrafts and want transactions declined if there are no funds. I don’t know why you’d be embarrassed by a card decline.

Most often when a transaction hits and there are no funds, it’s because it’s a fraudulent or unauthorized transaction that obviously wasnt accounted for so I’m glad it got declined and I avoid the hassle of trying to get my money back. Having accounts where I only put the exact amount of money I need for an online purchase is a must for me. Saved me multiple times from merchants like Amazon charging me out of nowhere due to what they then claim where technical errors

If in the UK banks will just let you go into overdraft without you having arranged one with them, then that seems incredibly deceptive. How do you handle subscription free trials that you don’t remember to cancel, as an example? If a bank did that to me I’d just wish them good riddance. I won’t pay back money they decided to “borrow” me without my consent


(Simon B) split this topic #1531

13 posts were split to a new topic: Free trials and subscriptions


(#savetheseabass) #1539

Think this has stopped being about N26…


(Graham - Mental health professional) #1540

It has, and there’s plenty to talk about, still. I wonder if N26 are viewing the UK differently from other countries (Brexit or otherwise). Our friends in Portugal, for example, seem to be so.


#1541

It’s Monday - I wonder if we get a reply from their “specialist team” today…