N26 Discussion & Feedback

(Scott) #1062

@nickh Oh I see, yes maybe that’s what’s happened to mine is now over 10 days shouldn’t really take that long, I will contact UPS for an update their side and see what there response is… thank you for giving me a heads up much appreciated :grin:

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split this topic #1066

8 posts were merged into an existing topic: Maestro Cards

#1067

I’ve moved the Maestro card chat to the existing thread! (There’s also some super interesting insight from Monzo about card schemes, too!)

#1068
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(Sam) #1070

Presumably the point about only being able to load the card using Euros via a SEPA transfer is incorrect? Seems like Which? haven’t even created an account themselves to test it out.

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#1072

The product is launched and out of beta. Seems reasonable enough, given the review states that things are on the way. These things change quickly so a future review might well be in order. Not sure about the transfer in euros by SEPA though. :thinking:

What’s your point? You’re clearly alluding at something, but I’m afraid it’s escaped me.

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(Marcel Ruhf) #1073

Well, I’d say they haven’t built muxh brand loyalty in the UK, have they? They’ve just launched a few weeks ago.

#1076

I literally don’t know what this means. :man_shrugging:

#1078

The point is that they’ve launched. The review acknowledges that there are new features coming soon. It’s not misleading, I’m not sure what the problem is?

(Ex-Starling Guru) #1080

I’m struggling to see what’s particularly objectionable in the Which article. It seems even-handed, acknowledging N26 is in a stripped-down state.

Not sure there’s anything to agitate over, @Recchan.

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(Marcel Ruhf) #1081

The only part I see as incorrect, which I think is also @Recchan’s main complaint about it, is that it says you have to do a SEPA transfer in Euros, rather than a Faster Payments transfer in Sterling.

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(Ex-Starling Guru) #1083

An error, undoubtedly, but nothing more than that, surely?

“Which” has an enviable reputation in all areas of consumer affairs. They’ve done a lot of good for a long time. I hesitate to rubbish them over this particular fault.

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(Ex-Starling Guru) #1085

Hmmm, well that’s them knackered then. Have to say I found the subscription wrinkle-free, even though I didn’t renew.

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(Dave) #1087

I recently cancelled a Which? subscription simply because I wasn’t finding the time to read the magazine, and it was easy enough to cancel with a single email. You actually have to phone them if you want to get it reinstated!

I did find that some of their reviews have errors because they make assumptions.

For example, they claim(ed) that as GiffGaff run on the O2 network that you are going to get the same coverage and speed on your phone as if you were on the O2 network. Coverage, yes, but speed, no. The bandwidth you get on GiffGaff is lower despite being on the O2 network, and this was frequently mentioned on the GiffGaff forums where people claimed that 4G wasn’t giving them anywhere near the speed you would expect during peak hours. Clearly in that case the knowledge of how mobile virtual network operators work is lacking.

I suspect that the N26 review is just that, a review of information and not one of their well known “tests”. Somewhere along the line they’ve read some incorrect or irrelevant information regarding the currency of the account and how you pay in to it.

They do some very good work, so it’s fair to cut them some slack I guess.

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(Patrick) #1089

If mine actually arrives tomorrow, will it be a first? Approved within 15 minutes and card sent out the next day (might have even been the same day, can’t remember) and arrives on time…

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(Dave) #1090

If they thought SEPA was the transfer method, then also saying Euro would be correct because SEPA can only be used for Euro transfers.

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#1091

Just received this piece of spam… not sure what to think about it; I mean even their question itself is stupid - if you’re so interested in whether they were able to help me why don’t you just look at the chat history?

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(Dave) #1092

Yes, they would be better off asking you how you feel about the customer support, as it is your feelings they are looking for, not the facts as they may perceive them from the chat.

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#1093

Still, I’m quite unhappy that this is being done by email especially after I’ve opted out of any marketing/spam communications. I initiated the chat in-app… if you really have to ask for my feedback then do it in-app and don’t pollute my inbox.

I hate being asked for feedback in general (honestly, if something goes wrong I’ll complain myself, if not just assume everything is fine and get out of my way), but if it’s needed then I’d prefer something subtle and easy like an in-app prompt the next time I open it (doesn’t interrupt my flow with a notification).

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(Ex-Starling Guru) #1094

I get that, for you, expression pretty much needs to be black and white. Binary, if you will.

For me, a more subtle approach works, but if that makes me appear irresponsible, well hey ho. :smirk:

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