N26 Discussion & Feedback

(William Brown) #978

I had a card sent from Ireland in three days but the PIN number took 2 weeks to come


Verified account last Monday 19.11. Still no card… no tracking information


Had a lot of accounts…
Lloyd’s 1-2 days
Barclays debit card - 10 minutes in branch or 1-2 days by post
Monzo - 1-2 days
Barclays credit card - 3 weeks
Nationwide - 5 days
NatWest - 7 days

(Richard) #981

Contact them, once I did that they provided me with a UPS tracking number… should arrive today…


Contacted them today. They were unable to provide tracking information - just “should be with you today if not contact us for a replacement”


I think people are being extremely unreasonable in regards to N26. Like Monzo and Starling were perfect from the onset!

They all take time to grow and evolve.

They’re breaking into a new market, of course it isn’t going to be plain sailing.


They’ve refused me an account without telling me why and are ignoring emails…

Bizarre if you ask me

(Jamie 🏳️‍🌈) #986

They’re not a new bank. They’ve been sending out cards to all different European countries for a couple of years, longer than both Starling and Monzo.

If you read my posts I’ve never placed any kind of expectation on N26, but conversely they’ve not managed my expectation in the slightest; there has been absolutely no communication. At all.

My point has always been, as a new brand in the UK, N26 has to work harder than incumbents to win trust and customers, and people thinking its OK to spend ten days waiting for a debit card in the C21st are kidding themselves.


I think all the players are very guilty of this - Monzo, Starling and N26.

It’s arguably the most important thing to manage, especially from the forum perspective (with rabid users waiting on every word and reading into every tweet).

Monzo and Starling have historically been poor with managing expectations - N26 are following suit it would appear!

I don’t think we’ll really get an idea of how N26 will do until mid next year at the earliest.

As far as my expectations go… They are now much lower than previously!

UPS have lost my existing card, so they have ordered me a new one! :roll_eyes:

(Graham - Mental health professional) #989

Is this tongue-in-cheek, or your true assessment of their strategy?

(Graham - Mental health professional) #991

Not that it matters, but I wonder where they’ve factored in the whole card mailing thing to their marketing campaign. Novel, to say the least. :face_with_raised_eyebrow:


Wow! Received my card today…

No comments

(SimonL) #993

Be careful you might reveal your card number!!!


I don’t want to try this bank anymore :man_facepalming:t2:


Mine looked the same!!!

(Graham - Mental health professional) #996

Same truck, then. :grinning:


UPS sent me an email saying that I was due to receive the card, and I was able to “sign” for it online, so the courier could just post it through the letter box with no actual signature.

That worked a treat - my card arrived today.

And I really like it! It’s soooo much nicer than monzo’s garish colour with now faded print.


Yep… their card looks better than envelope :point_up_2:t2:
Perfect quality.

(Punit Mannari) #1001

I never signed for it online or with the delivery guy…it was just shoved thru my door

(Jamie 🏳️‍🌈) #1002

Card arrived when I was out. Posted through the door. With zero communication from N26 or UPS I’m not sure how I was supposed to know I had to sign for it (and I’d forgotten until I read above) but it was obviously not important.

Card looks stunning. Certainly as unique–looking as Monzo. The transparency, spot glossing and popping Mastercard logo really work.