# My Android app is crashing **URL:** \ **Category:** Help\ **Created:** [8 March 2017 04:14 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814 "2017-03-08T04:14:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Demmedelusive](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/demmedelusive/32/62464_2.png) [@Demmedelusive](https://community.monzo.com/u/Demmedelusive)\ **Post date:** [8 March 2017 04:14 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/1 "2017-03-08T04:14:24Z")
Crashing on two phones as of this morning. Any ideas? ---
**Author:** ![Birddog](https://avatars.discourse-cdn.com/v4/letter/b/3be4f8/32.png) [@Birddog](https://community.monzo.com/u/Birddog)\ **Post date:** [8 March 2017 05:15 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/2 "2017-03-08T05:15:26Z")
I’m also having this problem. I have tried reinstalling the app but that did not help. Now I can’t get past the send email and hit button to log on stage. Keeps telling me Monzo has stopped. All was working normally until Tuesday night (7 March). I am using a Samsung S7 running Android 7.0. Any ideas? ---
**Author:** ![Jkb114](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/jkb114/32/1385_2.png) [@Jkb114](https://community.monzo.com/u/Jkb114)\ **Post date:** [8 March 2017 06:04 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/3 "2017-03-08T06:04:55Z")
It’s working perfectly fine for me. Can you try to reboot your phone see if that helps Uninstall the app then reboot and then install If that’s not working drop [help@monzo.Com](mailto:help@monzo.Com) an email and they’ll see what they can do ---
**Author:** ![Birddog](https://avatars.discourse-cdn.com/v4/letter/b/3be4f8/32.png) [@Birddog](https://community.monzo.com/u/Birddog)\ **Post date:** [8 March 2017 06:35 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/4 "2017-03-08T06:35:38Z")
Thanks, I have tried all the things you suggested and It’s been passed to engineering ---
**Author:** ![anon74584968](https://avatars.discourse-cdn.com/v4/letter/a/ba9def/32.png) [@anon74584968](https://community.monzo.com/u/anon74584968)\ **Post date:** [8 March 2017 06:49 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/5 "2017-03-08T06:49:40Z")
Mine is also crashing. Starts and then almost immediately I get ‘Unfortunately, Monzo has stopped’. ---
**Author:** ![anon80833641](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@anon80833641](https://community.monzo.com/u/anon80833641)\ **Post date:** [8 March 2017 06:55 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/6 "2017-03-08T06:55:39Z")
Same here. Monzo App starts and then stops with …‘Unfortunately…’ message. Have tried rebooting etc. ---
**Author:** ![Andy1](https://avatars.discourse-cdn.com/v4/letter/a/a8b319/32.png) [@Andy1](https://community.monzo.com/u/Andy1)\ **Post date:** [8 March 2017 07:37 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/7 "2017-03-08T07:37:49Z")
Mine starts but closes within a second, my transaction list doesn’t even have time to load. It was working fine yesterday. Phone model: Oneplus 3 Android Version: 7.0 Oxygeb/os Version: 4.0.3 I’ve had no system updates overnight. Edited to add: I do not receive an error message of any kind. ---
**Author:** ![Andy1](https://avatars.discourse-cdn.com/v4/letter/a/a8b319/32.png) [@Andy1](https://community.monzo.com/u/Andy1)\ **Post date:** [8 March 2017 07:45 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/8 "2017-03-08T07:45:55Z")
I’ve emailed support and got the following response: "Hi Andrew! So sorry for the trouble! We’ve been seeing this issue since yesterday with a spike of the problem recurring this morning. Our engineers are working to resolve this immediately. Do bare with us on this. You can keep track of progress on [status.monzo.com](http://status.monzo.com) " Based on the “what’s new” box in the play store I’m guessing this is a server side issue rather than an app update. ---
**Author:** ![anon44204028](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@anon44204028](https://community.monzo.com/u/anon44204028)\ **Post date:** [8 March 2017 08:11 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/9 "2017-03-08T08:11:10Z")
My Monzo (v 1.5.1) works OK on my Samsung (running Android 6.0.1) ---
**Author:** ![anon51395039](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@anon51395039](https://community.monzo.com/u/anon51395039)\ **Post date:** [8 March 2017 08:16 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/10 "2017-03-08T08:16:59Z")
Happening on mine too. ---
**Author:** ![anon52293661](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@anon52293661](https://community.monzo.com/u/anon52293661)\ **Post date:** [8 March 2017 08:50 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/11 "2017-03-08T08:50:37Z")
I’m having the same problem and using a op3 as well ---
**Author:** ![marcel\_w](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/marcel_w/32/5200_2.png) [@marcel\_w](https://community.monzo.com/u/marcel_w)\ **Post date:** [8 March 2017 09:08 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/12 "2017-03-08T09:08:07Z")
Mine is crashing as well. I have tried a reinstall and reboot. I managed to log back in but then it crashes ☹ Got a OnePlus 3 Android 7.0 and Monzo 1.5.1 Edit: I also tried: - Hard Refresh - Force Stope Monzo No luck so far ☹ ---
**Author:** ![anon38211169](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@anon38211169](https://community.monzo.com/u/anon38211169)\ **Post date:** [8 March 2017 09:08 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/13 "2017-03-08T09:08:45Z")
~~A delete and reinstall should fix this.~~ We’ll also be releasing an app update with a fix later today! I’ll be sure to keep you all updated 🙂 ---
**Author:** ![Andy1](https://avatars.discourse-cdn.com/v4/letter/a/a8b319/32.png) [@Andy1](https://community.monzo.com/u/Andy1)\ **Post date:** [8 March 2017 09:24 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/14 "2017-03-08T09:24:27Z")
Afraid not. My experience is the same as marcel\_w. ---
**Author:** ![marcel\_w](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/marcel_w/32/5200_2.png) [@marcel\_w](https://community.monzo.com/u/marcel_w)\ **Post date:** [8 March 2017 09:28 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/15 "2017-03-08T09:28:20Z")
Just wondering. Is this a known issue that will be fixed with the update or is this something that just came up and will hopefully be fixed with the next update? ---
**Author:** ![anon38211169](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@anon38211169](https://community.monzo.com/u/anon38211169)\ **Post date:** [8 March 2017 09:29 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/16 "2017-03-08T09:29:49Z")
It’s a known issue, and this update will be released as a specific hotfix for the bug 🙂 ---
**Author:** ![anon38211169](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@anon38211169](https://community.monzo.com/u/anon38211169)\ **Post date:** [8 March 2017 09:40 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/17 "2017-03-08T09:40:25Z")
**Update** **We’re just testing this, ignore the below, I will confirm once it’s in the Play Store!** ~~Cool, so the update should be available in the Play Store now- any issues please drop us a line!~~ ---
**Author:** ![anon74584968](https://avatars.discourse-cdn.com/v4/letter/a/ba9def/32.png) [@anon74584968](https://community.monzo.com/u/anon74584968)\ **Post date:** [8 March 2017 09:59 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/18 "2017-03-08T09:59:05Z")
> [@anon38211169](#): > > A delete and reinstall should fix this. Still crashing for me after repeated reinstalls. As soon as I try to scroll through the transactions it falls over and then we go back to crashing on startup. ---
**Author:** ![anon38211169](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@anon38211169](https://community.monzo.com/u/anon38211169)\ **Post date:** [8 March 2017 10:14 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/19 "2017-03-08T10:14:16Z")
Update is now live in the Play Store 🙌 This should fix the issue, but if you find otherwise please do drop us a message! ---
**Author:** ![marcel\_w](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/marcel_w/32/5200_2.png) [@marcel\_w](https://community.monzo.com/u/marcel_w)\ **Post date:** [8 March 2017 10:17 UTC](https://community.monzo.com/t/my-android-app-is-crashing/7814/20 "2017-03-08T10:17:14Z")
@anon38211169 The issue is fixed 🙂 [Next page](https://community.monzo.com/t/my-android-app-is-crashing/7814.md?page=2)