My account registration failed and idk why

Hi everyone,

i’m a Chinese international students who wants to open a monzo account so as to pay for my tuition fee. But now the registration keeps failing and i’m not able to contact with the online help to figure this out.

i have applied once maybe two weeks ago, but then i forgot which address i selected as my delivery address, so i canceled the application. Is it because of this?

It’s very likely because of this.

Might be best trying to pop over an email to help@monzo.com

There are other contact methods on this page if you scroll down:

@951261412 As you’re using Monzo for tuition fees, are you aware Monzo cannot accept payments from China at all, and there’s also limits for debit card transactions over a certain amount?

It may not be suitable for your needs.

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@TTJJ very good point. @951261412 it might be worth looking over the fee’s and limitations before investing too much time in applying as it might not be suitable for you :slight_smile:

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I’ve sent them an email and I just tried another time just now. There was no response.