My account not letting me cash out

(Ismaeel) #1

Hi my monzo account is not letting me cash out for some reson can someone help plz

(#savetheseabass) #2

By cash out do you mean get cash at at ATM? Card purchase? Bank transfer?
Current account or prepaid?

#3

Hello @Ish5763

Sorry about this! Can you elaborate on the issue more? If you talk to us on the in app chat we should be able to help you :+1:

(Ismaeel) #4

Hi it’s not letting me do any of dem can u plz help me

Sent from Yahoo Mail for iPhone

(#savetheseabass) #5

The only thing to do is as Beth said above :arrow_up:️ . It’s something technical that the community can’t sort out. Hope you get sorted soon

(Hugh Wells) #6

Hey,

So sorry to hear about this :disappointed:

Please could you email us (help@monzo.com) so we can look into this for you?

(Ismaeel) #7

Hi my car is not letting me cash out

(#savetheseabass) #8

I’d be impressed if your car could do that…

Have you contacted the nice people who take care of account problems via the app or help@monzo.com as advised? The community can’t help you with this