It must be possible to be more intelligent about comms to customers who are a couple of pounds into their overdraft. I’ve got messages and emails about can Monzo help as I’ve been in overdraft for 45 days…by £3! The interest payments were something like 5p.
By sending those messages for silly situations it makes them frivolous and easily ignored. Why not just mail ‘did you know you are a few pounds into overdraft for ages, have you noticed, and why not fix that quickly now’