Monzo's UX is too card centric

[beningreenjam (Ben Green)]

@MrArkadin

Even after Monzo shutted down it’s prepaid scheme

This hasn’t happened quite yet but is due to happen in early April. This may be at least a partial reason why it it feels card centric.

@MrArkadin

I think that’s the main reason why people get confused about where to download their bank statements from, and I feel the problem will remain until the account comes forward and the card takes a step back.

Rest assured, the Monzo design team are working hard to find a more appropriate and long term home for the export to statements feature as evidenced below.

Improving visibility of Bank Statements

After launching in-app bank statements recently, and looking at the data over a few weeks, we discovered a problem. The problem was that we were still getting hundreds of requests for bank statements via customer support chat. This isn’t ideal when the service is available right there in the app! We should not be getting any requests for this through chat, which was the idea behind making it self-serve. Our awesome team went back to the drawing board to figure out how we could improve and iter…