Monzo's financial situation in The Telegraph

Nope, not from what I have read. Interesting times ahead…

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The loss isn’t surprising considering the prepaid didn’t end until April and the huge jump in customer numbers.

If processes were in place that people didn’t need to speak to customer services then it wouldn’t be a reduction in standards and would make it easier for customers. But it depends how that’s implimented

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This one breaks the figures down a bit more. The £15 cost per customer includes £10 customer support costs. The blog post breaking all this down will be interesting.

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You’re already seeing this in the form of the help screen (that we’re continuing to improve) and projects such as self-serve transaction disputes. The support tools are also improving greatly from even when I last seriously used them a few months ago, making it much easier to investigate queries. :slightly_smiling_face:

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I hoped that would be the answer :grin:

Are there plans to extend the self service to other functions?

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6 posts were merged into an existing topic: Value added accounts - One for the Future

This is also in the FT Financial Times: Digital bank Monzo’s losses more than quadruple.

https://www.ft.com/content/0e6e17e2-7ae8-11e8-bc55-50daf11b720d

Which commented that costs have been cut by 80% since September,and that most of the costs were linked to the old prepaid card.

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More info to come on all of this later today!

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Negative press is just a downside of a lot of recent publicity.

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I wouldn;'t necessarily call this negative press, from my perspective it was expected for things to initially dip…

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Where’s the negative press?

The article basically says Monzo is many times the size it was a year ago at a cost of £33m to investors.

I think anyone would be happy to invest £33m if it added £1000m to the value of the business (own estimate, others may differ).

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As long as they dont run out of cash, but I’m sure there are people like Passion ready to help

  • a big crowdfunding round :slight_smile:
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Ha ha - that would be very big to sustain those numbers!

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The thing is that all these headlines about Monzo finances sound rather alarming. If you don’t have financial expertise to understand the growth process of a newly established bank, you might be actually worried about banking with them…

IMG_1794

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Yeah it’s pretty amusing.

The journalists all have a point, these losses are unsustainable if they carry on forever. But my theory is part of the problem here is that the British press aren’t as used to analysing tech companies, high growth x high burn rate strategies as the US press, for example. I expect they’ll be happy when Monzo is breaking even :soon:

Obviously it’s not great for less-informed consumers to be reading these headlines but I doubt it’ll do much long term damage.

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Interest income came in at £150,000, having been nil a year earlier, while fee and commission income rose to £2.2 million from £112,000

What fees are those?

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Interchange was the one I noticed from the full report

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Presumably those are mostly overdrafts fees, plus a bit of revenue from the energy providers in the marketplace.

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Oh I took “interest income” to be the overdraft fees. So what is the interest income? Is that the funds that they hold from us all? I would have thought that would have been more in that case.