Hi all new to the community but Monzo member I notice when I tested to send some money to my friend from my Monzo she has a Fairfax bank account and I on Monzo I tried to send her the money she sent me but Monzo stopped the transaction and said the account is on hold till they decide it been over a week and I heard nothing I don’t see any help chat on the Monzo app for any update what else can I ask or where can I ask to them
Hi, and welcome to Monzo Community 
Unfortunately, we are all just Monzo customers and so we have no access to your account.
Just to confirm, you’re saying that you tried to make this payment to your friend’s FairFX account, and Monzo blocked this payment.
Was this a large amount of money that Monzo simply needs to check with you before they can send the money, or have Monzo completely frozen your account.
Have you received any unusual/fraudulent payments into your Monzo Account in the past few weeks? This could be a reason why Monzo has frozen your account.
As for contacting support, you’ve got a few options:
The quickest way to talk to Monzo is to go: Help → Search “Contact Support” → Tap on “Contacting support” → Tap on “Tap here to get started” → Answer the few short questions Monzo will ask you before they transfer you to the chat. This chat is not a live chat. Non-urgent support is available between 7am and 8pm, with urgent support available 24/7.
Alternatively, you can phone Monzo on 0800 802 1281. Once again, non-urgent support is available between 7am and 8pm, with urgent support available 24/7.
Another option is to email help@monzo.com, and one of their team will get back to you. However, chat and phone support are likely to get you an answer quicker.
If your account has been frozen, you’ll just have to wait for Monzo to finish their investigations before your account is either unblocked, or closed, depending on the outcome of their descison.
Hopefully this helps.
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As far as I aware I had no fraudulent transaction but I give them a call if it longer thanks only
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I think you should try and call or message Monzo as soon as possible to try and get this sorted out. It could be as simple as they just need some more details from you.
They’re open for non-urgent enquiries until 20:00, although given that you’ve not had access to your account for a week, I think this would fall under “urgent support”. At the very least, they might be able to provide you with an update regarding the situation (dependent on why they froze your account).