Note : All Monzo Q&As to date can be found here 
Forum family. We hit a million Monzo users!
It’s an awesome stat. A serious milestone. One more step towards taking over the world! So I racked my brain long and hard to try and find an appropriate person to do this Q&A. But, I couldn’t think of anyone, so you get me instead 
(just a little self-deprecating humour there folks)
The metaphorical tables, as they say, are being well and truly turned. Metaphorically.
The question-master becomes the…um…questioned? Yeah, let’s go with that! 
Better get my spinach in. As a vegan, I eat a lot of it anyway
But there’s an important thing you have to do first. CATCH UP TIME!
****Click here to see all previous Q&As****
Week 1 : Chris MacLean, Customer Operations & Vulnerable Customers 
Week 2 : James Nicholson, iOS Engineer 
Week 3 : Tara Mansfield, People Operations Manager 
Week 4 : James Routley, Backend Engineer 
Week 5 : Hugh Wells, Customer Operations 
♂
Week 6 : Naz Malik, Technical Specialist 
Week 7 : Fred Morgan, COps Squad Captain (Calls & Social Media) 
Week 8 : Emma Northcott, COps Scaling Team 
Week 9 : Jarno Wolf, COps Financial Crime Specialist & Squad Captain 
Week 10 : Maria Campbell, Head of People 
Week 11 : Jim Amey, Night COps Captain 
Week 12 : Richard Cook, Online Community Manager 
Week 13 : Beatrice Borbon, Content & Press Manager 
Week 15 : Ella Johanny, COps/Hiring 
Week 16 : Harry Ashbridge, Writer 
Week 17 : Beth Scott, Overnight COps 
Week 18 : Georgie Parmenter, Executive Assistant to the Founders 
Week 19 : Vulnerable Customers Team 
Week 20 : Leah Templeman, Interim VP People 
Week 21 : Daniel Chatfield, Backend Engineer, Fincrime & Security 
Week 22 : Valerio Magliulo, Product Manager - Revenue Team 
Week 23 : Sam Watkin, Operations Analyst 
Week 24 : Kieran McHugh, Backend Engineer 
Week 25 : Jonas Huckestein, Co-Founder and Chief Technical Officer 
Week 26 : Annual Report Edition with Tristan Thomas and Julie Oey 
Week 27 : Zander Brade, Lead Product Designer 
Week 28 : Richard Dingwall, Payments Engineer 
Week 29 : Oliver Beattie, Head of Engineering (Reliability Report Special) 
Week 30 : Bruno Vaz Moço, Product Manager (Scalers)
Week 31 : Dillon Van Auken, Remote COps Team Lead and Vegas Project Team Lead 
🂡
Week 32 : Rhys Davies, COps Cardiff Office 
Week 33 : Emily Parrett, COps Call & The Gang 
Week 34 : Liam Houghton, Ops Fixer
Week 35 : Frances Coyle, Legal Team 
This week in the Hot Coral Hot Seat™️ we have…me! Simon B - COps Community Specialist 
I’ve been here at Monzo since October 2016. Back then we had around 40 employees and 50,000 users. Now we have 416 employees and a million users! That means I’ve been here longer than 90% of the company. Which is just crazy to me!
I’ve recently been working on:
Some initiatives to help more COps get involved with the community on a regular basis, working with @Naji on some upcoming Monzo Social events, helping @cookywook look after this place, particularly outside of daytime hours, video content production and editing, training new COps on the Monzo culture and how we handle social media support, keeping an eye on any support that comes to us via different channels like Instagram and Reddit, catching up with and helping support the Vegas team (I feel really close to them since I was out there for so long!) - That’s not an exhaustive list, and I still do frontline support in between all of it too. I’m the kind of person that’s happy to help with pretty much anything that I can be of use in, so in the past I’ve worked on some intellectual property stuff with our legal team, and every so often I’ll help with COps hiring - from application screenings to assessing group tasks and conducting 1 on 1 interviews. I might not always have all the answers, but I’ll always bring a smile and hopefully some insight
Fun Facts About Me:
I’ve co-produced a handful of music documentaries for radio stations like BBC 1Xtra and XFM, including an award-winning series exploring albums by Depeche Mode, Kraftwerk, Metallica, and my favourite - Prince! I was lucky enough to see Prince 14 times in concert, meet him, and I was the only fan to be included in his memorial service in LA, where my quote appeared in the memorial booklet next to President Barack Obama, Nile Rodgers, and Samuel L Jackson.
My favourite thing about working for Monzo?
The culture. I was blown away by it from Day 1 when I joined, and I’m proud to have worked hard to do my part in maintaining it now that we’re 10x bigger than we were when I joined. It comes from the top, and so I have a huge amount of respect for our original founding team for laying the groundwork for it. Being radically transparent, being completely customer focused, aiming to always delight within the product, being committed to proper diversity and inclusivity. Whilst our culture may not work for every company, I genuinely believe that if more companies were a little bit more like us, the world would be a much better place. Banks are often sort of seen as the the epitome of corporate greed, and I think it’s amazing that we have something here where we’ve built something that actually helps people, where we make decisions based on what helps our customers stay on top of their finances rather than what makes us money, and where everyone within this company is committed to changing an entire industry for the better!
So…Questions? Let’s do this!
), who’s Staff Q&A have you found the most interesting or surprising?
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