Monzo Staff Weekly Q&A - Annual Report Edition!

Yes :slight_smile: We explicitly made much more effort to share this with the media this year.

However, I think much of the coverage was pretty lazy journalism. Writing headlines about how Monzo’s losses have massively increased might get clicks, but totally misses the point. We’ve raised significant amounts of investment for exactly this purpose — we’re not keeping it under the mattress after all, and many of the articles missed the most interesting long-term points — specifically, our huge successes in reducing the cost of each new customer, which is likely to be the biggest enabler of our long-term sucess.

So some of the blame there definitely comes down to us — we clearly didn’t convey to many journalists what was important well enough and paint the picture well enough. But I also wish the media would move away from reprinting press releases with a snappy title and towards deep, well investigated, well thought through examples.

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