While I’m a huge Monzo fan and love everything about it (including the book recommendations from Mikey through the in-app chat) issues like this are part of the reason I can’t yet ditch my Barclays card. As someone who no longer carries cash with them and only carries my phone and my Monzo card, I edge more towards keeping my account with Barclays and just using my Monzo card as a spending card. While this means I’ll miss out on some features, reliability is way more important to me than extra functionality.
With that said, can we expect an awesome deep delve by Oliver (or another engineer) about what went wrong here and what will be done in the future to prevent an outage like this? As someone who is technical, posts like this give me way more confidence in Monzo than some page which tells me something isn’t working! 